Fw: Aqua guard

Dear Sir,

I am very sorry to note that you have not taken any notice of my previous mail.Till today at 4.30p.m.no body from your Nasik center has extended coutersy to contact me.Every time I am contacting your Nasik office: details as given below:

3rd Sept. 2006 I was assured that new P.C.B.will be fitted on Wed.6th Sept 2006 without fail.

6th Sept2006 as nobody came till 2.30p.m.Again office was contacted, I was told that although office is halfday closed but if you have been assured about new PCB, It will be definitlely fitted today only.

7th Sept.2006 As nobody came till2.30p.m.the office was again contaced and receptioninst was requested to give call to her boss or top manager.She told me that both bosses are out of office and we do not have PCBs with us.When she was asked if you would not have it in next 2-3 weeks what I should do?She was anserless.

Reputed company like yours with tempting advertisements in papers and on T.V., keeps customer like me using aqua guard since 1989 unsatisfied and without pure water almost for two weeks.

I feel you should look into this matter urgently and do the needful.Do not you have spare PCBs? If not what alternative arrangements do you have?

Dr.Subhash Aphale

Punnyai, 3, sahjeevan L.I.C.Colony,Nasik 422005

Phone 0253580257,Mobile 9923192920

----- Forwarded by Subhash G Aphale/Complementary/PharmInt/GSK on 07-Sep-2006 04:22 PM -----

Subhash G Aphale/Complementary/PharmInt

31-Aug-2006 16:51

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Email User

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Subject

Aqua guard

Dear Sir,

I Dr.Subhash Govindrao Aphale, residing at Punnyai,3, Sahjeevan L.I.C. Colony,Off college Road,Nasik PIN 422005,am a regular user of aqua guard machine since 1989.

I have entered into annual maintain contract,recent one in July2006.The machine was not getting on even after repeated attempts since last few days so request was made for tecnician to come and do the needful.

He came on saturday i.e. on 26th August 2006 and told us that 10 + 6 PCB is not functioning at all and it will have to be replaced.it will be replaced on Monday i.e. on 28th August 2006(sunday being holiday).We waited on 28th Aug. till 5.00 p.m.but nobody came.When I contacted servise centre I was advised to contact Eureka Forbed office.When this office was contacted I was told that they do not have P.C.B.ready with them and it will have to be called for & I was advised to wait for 3 to 4 days.When I asked which water we should drink in this rainy season I was requested to co-operate.When I requested to give us a new machine for few days till PCB comes, I was told that new machine can not be spared.

Till today my machine is not repaired and I do not know how much time it will take.I am expected to co-operate which means even though I am your customer since 1989 ,entered annual contract,changed the carbon and filter recently I am supposed to drink unsafe water or boiled water.

Your add in paper says that protect your family in this monsoon by using Aquaguard.

May I know how your company helps customers in crisis like this one ?

I hope you will do the needful.I am out of station upto 3rd Sept.2006.Hope to get my machine O.K. on Monday morning (4th Sept 2006)

With Regards,

Dr.Subhash Aphale