Dodge Trucks - Daimler Chrysler

I have filed a complaint with your organization regarding my 2000 Dodge truck. The dash has cracked to pieces creating a serious hazard in the event of an airbag deployment. Not only could these pieces puncture the airbag and keep it from working properly, but it is possible that one of the shards could be propelled and someone could be "stabbed" under the right circumstances.

I have tried numerous times to get some kind of action from Daimler Chrysler. Were I the only one experiencing this problem, I could accept the excuses they have made. However, according to your own web site, and many others, this is a problem that is very common.

Following is Daimler Chrysler's latest response, as well as my initial contact.

Please advise me of any further action that might be taken so that this problem can be resolved; not only for me, but for the many other Dodge truck owners who are experiencing this problem.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

----- Original Message -----

From: "customerassist" Email User

To: "Elizabeth Campbell" Email User

Sent: Wednesday, September 06, 2006 11:39 AM

Subject: Re: DaimlerChrysler Customer Assistance (KMM4194683I25261L0KM)

> Dear Elizabeth:

>

> Thank you for contacting the Chrysler Group Customer Assistance Center.

>

> Your recent email to DaimlerChrysler Motors Corporation was received and

> reviewed by the Customer Assistance Center.

>

> Your concerns, particularly in view of the expense and inconvenience

> involved in this issue, are understandable. However, your request for

> consideration in this matter must be declined, because the vehicle in

> question has exceeded the time or mileage limitations of the

> manufacturer's warranty at the time the expense was incurred.

>

> Although a more favorable reply could not be provided, sharing your

> concern with us is appreciated.

>

>

>

> Thanks again for your email.

>

> Sincerely,

>

> Mike

>

> Senior Staff Representative

> Chrysler Group Customer Assistance Center

>

> For any future communications related to this email, please refer to the

> following information:

> REFERENCE NUMBER: 15363698

> EMAIL CASE NUMBER: 1500306

> REPLY LINK:

http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM4194683I25261L0KM&

>

>

> Original Message Follows:

> ------------------------

>

> US Customer Service - Dodge Brand Site

> Brief Description:

> Cracked Dash - 2000 Dodge 1500 Quad Cabq

> Comments:

> I contacted you over a year ago - Reference # 13583338 - with regard to

> the dash in my truck being severely cracked. Your CSR send an e-mail

> back to me advising that they had researched this and found no defect. I

> have continued to research this issue and, have officially filed a

> complaint with NHTSA. While doing so, I did find that I was not the only

> one who had made this same complaint on this same model truck. MY

> research also found that in or around 1998, Dodge recalled several

> trucks for defective dashes. And, while the design was changed - from a

> two piece component to a one piece component - the materials used to

> make it did not. I got an estimate for repairs of my vehicle. It is well

> over $1,200.00. With what I have been able to find regarding this

> obvious defect - quite easily, I might add - it appears only reasonable

> that Dodge "step up to the plate" and take care of their customers. I am

> prepared to take this as far as I need to to get satisfaction. I await

> your response.

>

> VIN:

> YG118612

> Mileage:

> 63300

> Servicing Dealer:

>

> Title:

> Mrs.

> First Name:

> Elizabeth

> Middle Initial:

> S

> Last Name:

> Campbell

> Address 1:

> P. O. Box 23

> Address 2:

>

> City:

> Walcott

> State:

> AR

> Zip:

> 72474

> Email:

> Email User

> Home Phone:

> 870.573.7191

Suzie Campbell, AIC, AIS

Senior Casualty Adjuster

Jonesboro Claims

1-800-382-3187