Collections Agency - Wells Fargo

My complaint is about the Well Fargo Financial Retail Svc. they have been sending my grandmother Doreen Shields, letters saying that she owes money and that they are taking her to court, however they have the wrong person. On August 3, 2006 I sent them a letter stating that I would be looking after my grandmothers issues with them due to them continuing to harrass her and her health. They have completly ignored this request and have called her and sent two more letters to her. The last letter came on Aug 25, 2006 from Deanna Natale telling my grandma that she has 5 days to contact them or they will be taking legal action. I would believe that a letter coming from a lawyer would be researched and ensuring that they have the right person. I have contacted this company again, they will not return calls, and will not put in writing an apology or a letter stating they have the wrong person. I am requesting you to please look into this matter. When I spoke with their rep. John Egan and told him how upset my grandmother is,he laughed and dismissed the issue. I am extremely upset and have no idea how a lawyer can be associated with this type of business practices.

Chain of Events:

My grandmother received a harrassing phone call from credit agency, she hung up on them because she does not owe any monies to anyone. They called back and let a threatening message (I have tape)

July 27, 2006 - sent a letter to my grandma that she has 20 days from the date to obtain a soliciator or judgement will be issued. (this letter has both Deanna Natale contact information and also identifies her as a member of the law society.

August 3rd, I wrote a letter stating that I wished to receive details of alleged charges, copy of contract plus sent them a lettter giving signed by my grandmother giving me the authority to act on her behalf and to have all corespondence go through myself.

August 8 th - they called my grandmother again.

August 9th - called them and asked why they have ignored the letter sent to them and they are not allowed to contact my grandmother, relaxed them both letters to ATTN: Atta - When I spoke on the phone they even told me they had the wrong person and the birthdates did not match up.

August 25th - Letter sent to my grandmother again, regarding them taking legal action.