telecommunications customer service

Cox Cable - Don't know the call center location but I am in Tulsa OK

The following is a paraphrase of a recent telephone conversation between myself and a customer service rep for Cox cable who I was told was named Stephanie.

Me - I am interested in adding Boomerang channel to my cable line up.

Stepahie - we can add that sir, but you need to be aware that it is in Spanish language.

Me - You mean Spanish only?

Stephanie - yes sir.

Me - You must be kidding. Why would it not be available in an English speaking country?

Stephanie - This is a diverse country sir.

Me - yes, but most of us speak English. Were I in Mexico I wouldn't be surprised to have Spanish only as an option.

Stephanie - Is there anything else sir, I don't talk racism on my phone.

Me - Did you just call me a racist?

Stephanie - well these conversations are recorded sir, I can pull the tape.

Me - by all means pull the tape. In the meantime I'll need to speak to your supervisor.

Stephanie - COOL!!

Transfer completed.

I am currently in the process of researching to find names and addresses for executive management to pursue this. My reason for contacting you is that customers and potential customers of Cox cable could benefit from being aware of the caliber of response they can possibly get from a phone call to that company.

Thanks.

Jerrie Presley