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From: Message Author
Date: Saturday, 30-Sep-06 20:47:28 CDT

Business Info

I purchased a Certified Pre-Owned 2005 Volkswagen Jetta GLS TDI from Randy Hiley Volkswagen, Arlington TX on August 25th 2005.

 

I took the car into North Point Volkswagen in Little Rock to have the Fuel Gauge checked out on September 2nd 2005. The service tech took me to the shop to look at the car. He asked me if I knew the car was damaged, I said no. The salesman had said it had never been wrecked and if it had been wrecked they would sell the car at wholesale.

 

The service tech at North Point showed me the fuel pump/fuel gauge sending unit had been broken. He said the only time they have seen the happen is if a car had been in a wreck. They put the car on the lift and found that the car had been repaired on the drivers side. We found bad welds, and no paint/rust protectant.

 

Hiley paid for the Fuel pump to be replaced.

 

If you look at the VW web site for certified pre-owned you'll see that it shows under the underbody tab "No sign of damage" I called the VW customer care line to see what I could do about the car. The sided with Hiley. I called Hiley VW to see what they were going to do about this.To which they said "There is nothing we can do." (general manager)

 

I have had Hiley fix a seat belt problem. And Check four wheel alignment on the car. After I argued with the general manager about all the problems with the car. I'm tired of arguing!

The seat belt had to be totally replaced a month latter.

 

I have submitted a consumer complaint form with the Texas Attorney General's office and the Arkansas Attorney General's office.

I have also submitted a complaint form with the Better Business Bureau.

 

Volkswagen Customer CARE doesn't care, about it's customers. What they have done is back up the dealer.

 

What does this mean "CERTIFIED". Is it just a way to dump a not "up to snuff" car on an unsuspecting customer.

 

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I would like to issue a challenge to Volkswagen and all Volkswagen dealers in North America.

 

I want to smile when ever I get in my car. But, I can't because I was sold a wreck car as a certified car.

The dealer (Hiley Volkswagen) as has Volkswagen, been giving me the run-around about the car.

I think the right thing to do is to make this whole thing not about me and a car. But, to think about someone who

needs the funds more than I.

There for, I issue this challenge that Volkswagen and all Volkswagen dealers in North America,

donate at least $5000.00 to St. Jude Children's Research Hospital and or, The University of Texas M. D. Anderson Cancer Center and or, Ronald McDonald House Charities.

 

http://www.stjude.org/

http://www.mdanderson.org/

http://www.rmhc.org/rmhc/index.html

http://saharaaldridge.blogspot.com/

 

 

Thank you for contacting Volkswagen. All your information has successfully been sent to us.

Your reference number is :

Your suggestions, comments and concerns are very important to us and we appreciate the opportunity to assist you. Within the next two business days you will be contacted by someone from our Customer CARE group regarding your inquiry.

Thanks again for taking the time to share your comments with us.

 

I sent this to Volkswagen 9/2/06

Hopefully they will care about these children more than their customers they sell wrecked cars to.