Sony Viao PCG K-13

Hi,

I had purchased a Sony Viao PCG K-13 notebook in june

2004, I was completely happy with my purchase till Jan

05, when I lost the display of the machine completely,

I contacted sony and was advised to send the machine

to them and it was fixed as it was under warranty. By

November 05, the display started to give me trouble

again, when I contacted sony I was told that they had

replaced the LCD Panel of the machine in Jan, and that

now the machine was out of warranty and I would be

paying the repair charges, which would amount ot about

$800.00, which I felt was too much and that the

situation was not so bad and I could still use the

same machine, with difficulty but yes I could do it.

By March 06 I completely lost the display of the

system I again contacted Sony and was given the same

story. I was to be charged $800.00 for the repair, I

decide to upgrade my system instead, and tried the

trade in feature that Sonystyle.com offered, the

system was valued at $247.00 provided it was in

perfect working condition. My complaint here is that

if the machine's value in good working condition is

only $247.00 then how is it justified that I spend the

$800.00 to get it fixed, and that once it is done the

value of the machine does not rise, and if I do not

get it fixed, the trade in value decreases, from the

way I can calculate, I would have spent $553.00 to

dispose of it (800-247), plus whatever the new machine

would have costed me. Secondly they wanted $20.00, for

support on the phone. I explained this to Sony,

although they were very understanding, but they could

do nothing to rectify this situation, also if the LCD

Panel had been replaced should they not be giving an

extended warranty on the same. That did not seem like

support at all

Meanwhile a collegues Machine a 6 year old Dell,

suffered a mother board crash. Dell replaced the whole

machine for no charges.

Guess what I was going to buy another Sony Viao, but

turned around and bought a Dell XPX M1210 instead.

Dell is a company that stands behind its product. Sony

is excessivly too large to handle any problems, they

do not care for their customers, and I am sorry to

have been a loyal customer to them.

To all you people who are thinking to buy computer

from Sony, I suggest that you don't, go for a Dell,

Machines are far too superior than Sony. Customer

support is ouststanding. One more thing, duing the

customer support I requested them for their corporate

office's address, they refused to give it to me, as I

had told them that I would be complaing directly to

some authority.

I am too frustated with sony, and would request

someone to kindly take some action against, this

duping of consumers.

Awaiting a response.

Suresh Sadhwani

V.I.