SUPRATELECOM MIGHT BE LESS FINANCIALLY, BUT CUSTOMER SERVICE SUCKS

THIS IS A COPY I SENT TO SUPRATELECOM….

TO WHOM IT MAY CONCERN. please read entire page: this has been forwarded to my lawyer, Glantz & Glantz

I CAN NOT BE BILLED ANY SERVICE UNTIL AUGUST 11. NO CREDIT FOR JULY EXCEPTABLE FOR WE HAD NO SERVICE FROM SUPRA. NO CREDIT FOR 9 DAYS IN AUGUST FOR WE HAD NO SUPRA.

I HAVE REQUESTED SEVERAL TIMES FOR A CORRECT BILL, I STILL HAVE NOT RECEIVED ONE AS OF YET, 09/25/2006. I DO NOT HAVE THE TIME TO REPEAT AND REPEAT EVERYTIME I CALL CS AND CONTINUALLY HAVE A REP NOT UNDERSTAND OR LISTIN TO MY REQUEST. EVERY TIME I CALLED AND EXPLAINED I HAD NO SERVICE THEY WANTED ME TO CALL ANOTHER NUMBER, MAKE AN OPPOINTMENT TO CHECK OUR INSIDE WIREING AND SEVERAL OTHER EXCUSES THAT HAD NOTHING TO DO WITH THE PROBLEM. LET ME REPEAT AGAIN. WE HAD NO SERVICE UNTIL 8/11/2006.

WE HAD NO SERVICE UNTIL 8/11/2006. IT TOOK OVER 15 CALLS AND MANY HOURS UNTIL YOUR COMPANY FINALLY CHECKED THE OUTSIDE WIRING AND CONNECTED THE PHONE. I WAS ALSO TOLD BASIC SERVICE FOR DADE COUNTY($19.00 A MONTH) UNTIL AFTER YOU TURNED IT ON, THAT PRICE IS NOT AVAILABLE FOR HOMESTEAD, WHICH IS DADE COUNTY. YOU CONTINUE TO TELL ME YOU GAVE A CREDIT OF 9 DAYS, AND WANT $185.00 FOR SERVICE I DID NOT HAVE UNTIL 08/11/2006, TODAY IS 9/25/2006 AND STILL NO BILL YET EXCEPT FOR WHAT YOU TELL ME OVER THE PHONE BECAUSE I CALLED. BY LAW, CAN NOT CHARGE SERVICE THAT WAS NOT THEIR. AGAIN, YOU DID NOT HOOK UP MY SERVICE UNTIL 8/11/2006. THIS IS LAST ATTEMPT FOR YOU TO CORRECT THE BILL AND TURN SERVICE BACK ON. THANK YOU, THE HENRY FAMILY