FW:

<http://www.communityinsurancegrp.com>

THIS IS A COPY I SENT TO MY LAWYER AND SUPRA.

TO WHOM IT MAY CONCERN. please read entire page: this has been forwarded to my lawyer, Glantz & Glantz

I CAN NOT BE BILLED ANY SERVICE UNTIL AUGUST 11. NO CREDIT FOR JULY EXCEPTABLE FOR WE HAD NO SERVICE FROM SUPRA. NO CREDIT FO 9 DAYS IN AUGUST FOR WE HAD NO SUPRA.

I HAVE REQUESTED SEVERAL TIMES FOR A CORRECT BILL, I STILL HAVE NOT RECEIVED ONE AS OF YET, 09/25/2006. I DO NOT HAVE THE TIME TO REPEAT AND REPEAT EVERYTIME I CALL CS AND CONTINUALLY HAVE A REP NOT UNDERSTAND OR LISTIN TO MY REQUEST. EVERY TIME I CALLED AND EXPLAINED I HAD NO SERVICE THEY WANTED ME TO CALL ANOTHER NUMBER, MAKE AN OPPOINTMENT TO CHECK OUR INSIDE WIREING AND SEVERAL OTHER EXCUSES THAT HAD NOTHING TO DO WITH THE PROBLEM. LET ME REPEAT AGAIN. WE HAD NO SERVICE UNTIL 8/11/2006.

WE HAD NO SERVICE UNTIL 8/11/2006. IT TOOK OVER 15 CALLS AND MANY HOURS UNTIL YOUR COMPANY FINALLY CHECKED THE OUTSIDE WIRING AND CONNECTED THE PHONE. I WAS ALSO TOLD BASIC SERVICE FOR DADE COUNTY($19.00 A MONTH) UNTIL AFTER YOU TURNED IT ON, THAT PRICE IS NOT AVAILABLE FOR HOMESTEAD, WHICH IS DADE COUNTY. YOU CONTINUE TO TELL ME YOU GAVE A CREDIT OF 9 DAYS, AND WANT $185.00 FOR SERVICE I DID NOT HAVE UNTIL 08/11/2006, TODAY IS 9/25/2006 AND STILL NO BILL YET EXCEPT FOR WHAT YOU TELL ME OVER THE PHONE BECAUSE I CALLED. BY LAW, CAN NOT CHARGE SERVICE THAT WAS NOT THEIR. AGAIN, YOU DID NOT HOOK UP MY SERVICE UNTIL 8/11/2006. THIS IS LAST ATTEMPT FOR YOU TO CORRECT THE BILL AND TURN SERVICE BACK ON. THANK YOU, THE HENRY FAMILY

This is Supra’s response:

Dear Customer Thank you for contacting our Online Customer Service Department.

Please be informed that according to your account number F1158624, telephone number (786)243-2446 the established information indicates that on July 31st you called us to report No Dial Tone, issue that could not be solved during the time frame that the company expects (24 to 48 hours) because of the lack of communication that we had with you, inconvenience that affected your position as well that ours. Nevertheless, after several attempts from your part and from our part the issue was resolve on August 09, 2006.

On September 11th a credit for $12.00, from 07/31/2006 to 08/09/2006, was authorized by our billing department, the confirmation number is XXXX and this amount includes the 9 days that did not have service.

Is very important to make clear, based on the regulations, terms and conditions of out Tariff that a no dial tone problem starts at the first moment when the customer reported and it is fixed when the customer confirmed that the line is working fine. As a result the period of time that you did have service has been charged and no more credits can be applied. We must request you in order to re-establish your service to please cancel the amount already due for $132.83 before 09/31st otherwise you will be charged the total balance that is posted for $185.38 in order to have the line restored.

To conclude Supra Telecom would like to express a sincere apologize for any inconvenience this may caused you and thank you for your understanding regarding this matter.

If you have any questions or concerns, please do not hesitate to contact us at Email User <mailto:Email User <mailto:Email User> <mailto:Email User <mailto:Email User> > <mailto:Email User <mailto:Email User> <mailto:Email User <mailto:Email User> > > > or call us at 1-877-499-1388. One of our agents will be expecting your call.

Thank you for your service and support.

Sincerely,

Susana Gonzalez

Online Customer Service Department

The note below was my response to the above email:

I CALLED AT LEAST 10 TIMES FROM JULY 15 2006 ASKING FOR A CORRECT BILL AND THAT I DID NOT HAVE SUPRA SERVICES YET, and received a bill for 90 plus dollars prior to July 15th and called that day also-that was the first call. We had Vonage until July 27th 2007, I told your company that several times. I WENT THROUGH THIS SAME ISUUE IN BROWARD EARLY 1998. I WAS BILLED FOR 2 PHONE LINES FOR OVER 6 MONTHS BEFORE YOUR CO. WOULD CORRECT THE WRONG BILLING AND CORRECT THE BILL. Every time I call, I get the run around, and excuses, and need to call this number and that number. I am not clear on the statement below. I am not paying for service that was not their even if I call or not, that is not legal and will not pay for that. I will pay for services starting the 11 of September, as I was told that’s the day it was turned on, connected outside my home. Please send me a correct bill, I have asked many times for this and still have not received one. You never attempted anything until I called, so do not take any credit for that, please. Here we go again.