FW: MISSING CONTENT FROM BAGS - MASURIA KIRITKUMAR

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From: servoday [mailto:Email User]

Sent: Saturday, September 30, 2006 5:13 PM

To: Email User'

Cc: Email User'; Email User'

Subject: MISSING CONTENT FROM BAGS - MASURIA KIRITKUMAR

DEAR SIR,

MY NAME: MASURIA KIRITKUMAR

FB: KL1572064066 PLATINUM ELITE

PNR: KL*QJCCKD

BAGGAGE TAG NOS. (1) KL443673 (2) KLO443674

I HAVE TRAVELED ON 27TH SEP FROM LHR AMS BY KL1000 AND AMS BOM BY KL 6042, I HAVE CHECKED IN TWO BAGS AT LHR WITH ABOVE TAG NOS., WERE I DID NOT RECEIVED THE TWO BAGS AT THE BOMBAY AIRPORT, SO I FILED THE COMPLAIN FOR MISSING BAGS AND YOUR GROUND STAFF HAS ASKED ME TO FILL THE FORM WITH THE TYPE OF CONTENT INSIDE THE BAGS, I HAVE GIVEN THE LIST OF CONTENT WITH MY SIGNATURE.

NOW, TODAY 30 SEP., I HAVE RECEIVED THE TWO BAGS WRAPPED WITH PLASTIC FILMS AT MY HOUSE IN JAMNAGAR (GUJARAT), FROM YOUR KLM PERSON AT MY HOUSE IN THE AFTERNOON, AFTER HE LEFT I HAVE OPENED THE BAGS AND FOUND SOME OF THE CONTENT ARE MISSING LIKE SONY PSP AND SOME CLOTHES (THE ITEMS ALREADY LISTED IN THE LIST OF CONTENTS GIVEN TO YOUR GROUND STAFF AT AIRPORT ON MY ARRIVAL), I HAVE ALL THE INVOICE OF MISSING ITEMS, PLEASE HELP ME TO FIND MY MISSING ITEMS.

I MADE PHONE CALL TODAY AT AROUND 2:00 PM TO REGISTER MY COMPLAIN, THE LADY NAME MALITA REFUSE TO TAKE MY COMPLAIN AND TOLD ME TO CALL ON TUESDAY TO SOME OTHER STAFF NAME PIYALI, SHE TOLD ME THERE WAS NO RESPONSIBLE PERSON IN THE OFFICE TO TAKE CARE OF THE ISSUE.

AS I TOLD YOU, THE LIST OF CONTENT ARE GIVEN IN MY MISSING REPORT TO KLM GROUND STAFF, AND THE ITEM MISSED FROM MY BAG WITH COMBINATION LOCK AND THE NUMBER I HAVE GIVEN TO YOUR GROUND STAFF WHILE FILLING THE FORMS, PLEASE ARRANGE TO RETURN MY MISSING ITEMS OR I WILL BE COMPELLED TO FILE POLICE COMPLAIN IN NEXT THREE WORKING DAYS.

YOU CAN CHECK MY RECORD OF FLYING WITH KLM, I AM HOLDING THE PLATINUM ELITE STATUS SINCE VERY LONG AND BEING LOYAL TO KLM, I EXPECT QUICK AND REAL SOLUTION TO THIS MATTER.

MY MOBILE NO. 098 252 11187

EMAIL. Email User

OFFICE NO. 0288 - 2556671/2556672/2555867

RESI. NO. 0288 2556388

FAX NO. 0288 2554254

REGARDS,

MASURIA KIRITKUMAR

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Shanthi International

19/20, Centre Point, Indira Gandhi Road, Jamnagar 361008 Gujarat) India.

Phone: +91(288)2556671/2556672/2555867 Fax: +91(288)2554254/2751388

Email: Email User & Email User Website: www.servoday.com