Complaints.com

From: Message Author
Date: Friday, 29-Sep-06 16:23:39 CDT

Business Info

Clear Check

135 Interstate Blvd- Ste 6

Greenville, SC 29615-

I wrote a check to Dollar General, and it was returned for "closed account, I didn't realize I wrote it on an old account, as I am disabled in a wheelchair and my eyes are very bad, and the caregiver who usually accompanies me to stores was not with me. Clear Check called me several times and I told them the mistake I made and I know I owe the money and will pay it as soon as possible as I am on disability. They were very rude to me on numerous occasions, On Sept 28,2006 they called me again, I was being given a shower by my nurse @ the time , and Sedrick left a message with my brother (in law) and 10-15 minutes later I called back and the guy who answered the phone said he was Sedrick. I explained to him that I am on disability and can pay the balance due on October 18,2006, which is the day I get my next disability check. He said call one week prior and give my debit card info and it will be processed on the 18th, I agreed and hung up. Today, Sept 29,2006 I received a letter from them saying I owe $92.36 (ck was 62.36 + 30.00 service fee) YET yesterday I was told I owed $104.31, When I spoke to the guy who answered the phone, he said "you never called yesterday, there is no note in your record" not wanting to argue I asked why there was a difference in amounts, I was told that there is an $11.95 PROCESSING FEE added to the bill. I was shocked that they would charge a processing fee on top of the service charge. I told the guy that I will pay on Oct 18 as agreed to yesterday, he then again said "you never called yesterday, and we wont hold this account that long, so I will e-mail the attorney and have him issue a warrant for you" and hung up. I called back yet again, spoke to Hunter and he too was rude. I then called my attorney for legal advice and made an appt to see him regarding this matter. I don't feel I should be treated in that manner. for making a simple honest mistake, Its not like I denied the check submission , I AM willing to pay it on October 18,2006 but they seem to like harassing me about paying it by October 2,2006. This is IMPIOSSIBLE for me as I get paid monthly on disability. The threats of having warrants issued for me are ridiculous. They are doing defamation of my character I've never so much as gotten a ticket, who are they to ACCUSE me of doing this intentionally? If anyone ever has to deal with the ignorance of this company, I recommend you to contact an attorney prior to calling them OR make sure you tape your conversation as they do (which of course they could not find when I suggested they play it) They belittle you and make you feel like a hardened criminal.AND have the nerve to charge you a PROCESSING FEE to pay your bill