Dis-honour reservation ticket from Booking.com

Dear Sir/ Madam,

I have encountered this situation when I used the

service of Booking.com and I need some advice from

you.

On 28/09/06, I had booked a 3 nights stay from

28/12/06 to 31/12/06 in Hotel Jardins de Paris Alésia

Montparnasse through Booking.com which was published

at EUR5 per night. Subsequently, Booking.com had also

sent me the booking confirmation with the confirmation

number of 84543258. But, later they informed me that

they cannot honour the reservation.

They requested me to deal with Hotel Jardins de Paris

Alésia Montparnasse directly since it is the Hotel

which put up the rate.

I was totally disappointed with the service of

Booking.com. I told them that this matter is between

Hotel Jardins de Paris Alésia Montparnasse and

Booking.com. I am only an online user booking a hotel

room through Booking.com website. I have also query

Booking.com what is the meaning of “confirmation”in

the context of their company. The whole transaction

has been confirmed and the company can just deny it.

What is the purpose of booking confirmation in the

first place if it does not serve the purpose at all!

Soon after that, Hotel Jardins de Paris Alésia

Montparnasse also informed me that they cannot accept

our booking. But, i have already received my booking

confirmation for the 3 nights. It is very

irresponsible of these companies, Booking.com and

Hotel Jardins de Paris Alésia Montparnasse to treat

us online users like that!

Please advice me on my rights and what should I do

next.

Thank you for your help!

EH Loh

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Comment On This

I don't know when this happened to you but something similar happened to us with a Hostal in Merida, spain this past weekend (November, 2010). They (at booking and the hostel) not only did tell us that by the time we did the reservation, the hostel was already full but they didn't record the cancellation we did online. They never sent us an email confirmation for the cancellation and they did charged us for the room. In addition, the people from the hostel (El Alfarero)threatened us with taken us to curt if we didn't pay for the night or talked against them. we felt mistreated and although we have had used booking.com in Europe, Latin America, The United states and China, we will never use it again and will not recommended it.