Williams Kia of Traverse City

** High Priority **

On June 10, 2006 (a Saturday evening) I purchased a KIA Rio from

Williams KIA in Traverse City. Rudy Malmquist was the salesman and Bob

Layman, the sales manager filled out the paperwork. On Sunday June 11 I

realized I didn't want the extended warranty for an additional 50,000

miles. I left two messages on Bob Layman's phone but he didn't call

me back. On Monday I left two more messages which he didn't return.

On Tuesday, June 13 I sent a fax and Jamie Strosko called me and

offered to help. Jamie faxed me the form to sign to cancel the

warranty. I signed it and sent it back to her. I have that

cancellation form with Jamie's signature on it. She said it would

take until the second billing cycle for it to take effect.

At the first of August, when I received my second bill from Wells

Fargo the $960 for the extended warranty had not been removed from my

bill. I called Wells Fargo (the finance company) and they had received

nothing from Williams KIA. I started calling Williams KIA up to 4

times a day leaving messages asking for someone, anyone to call me back.

After 4 days of leaving messages Jamie Strosko called me back. She

said she checked on it and was waiting for a check to come in from the

warranty company, but it should be taken care of in 10 days to 2 weeks.

I said I would call her back in 2 weeks.

I began calling again on August 14, leaving messages for Jamie first,

then also for Bob Layman, Jeff Wecker and Paul Chevette. Eventually Bob

Layman called me and said 2 checks had been issued to Wells Fargo on my

behalf; one from the warranty company on August 4, and one from Williams

KIA on August 8. I called Wells Fargo they still had not received any

checks from Williams Kia to be credited to my account.

It's been nearly 4 months now and I'm being charged 15.85% interest on

the $990 that Williams Kia owes me and I can't even get anyone to answer

my calls or call me back. Can you help me please?

Sherri O'Crotty

906-635-4937 or

906-253-0392

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