Wild Blue satellite internet provider

I live in rural Greene county Missouri, located in southwest Missouri.

I saw Wild Blue's ad for "10 times" faster internet service and decided

to look into it. Their ad page shows the viewer a movie of how much more

faster Wild Blue's satellite internet service is than dialup. I signed

up and paid $300.

for the equipment and/or installation of the dish on my roof. I have

had nothing but slow and disappointing internet service from this isp

provider. They did come out to my house and try to make it work as

advertised but it is still disppointingly slow, a little faster than my

old dialup. This is not what what was represented in their ad. I am

paying $50. per month for this service and if the atmospheric conditions

are not right we don't even get any service! This happend about two

times per day. Most of the time it is just plain slow, slow, slow, a

little faster than dialup sevice. I would have done better to get a

second phone line. I am sorry I ever signed the two year contract with

them and I would never recommend their service to anyone.

Don Harmening

SW Missouri

Comment On This

WILD BLUE-Complaint.

My name is Jorlene Post and I live in Sylvania, Alabama, Dekalb County.

I want it known that Wild Blue dish network is guilty of false advertising, bait and switch-over-charging, damaging installation work, slow internet speed, and shutting the service off multiple times without notice. They’re representatives also claim they have no way of knowing the exact amount of money that has been taken out of my account, since they don’t keep those records.

I signed up for the installation for $99.00 and was told at the last minute that I needed a mounting pole for an additional $50.00. Since 12//18/2009 I have been charged, not the 54.00 that appears on the contract, but $125.00 every month, plus an additional $190.02. My checking account bounced, forcing me to pay $70.00 in late fees as a result of these overcharges. Add to that, they have shut down our service twice without notice, costing my brother, Chris Stevenson who is a best-selling author, to lose hundreds of dollars in lost sales and miscommunication with his agent and publishers.

The technician, who installed the hardware, left a 15ft section off the mobile home trailer skirt and lost all of the fastening screws, requiring it to be reattached at expense. He simply left the skirt laying in the dirt when he finished the work. The installation process took more than five hours, with the tech continually trying to get the proper sat signal into the receiver.

On two occasions, we were told by customer support that they were sorry for the overcharges and promised to credit us for two months. They continue to charge double the monthly fee and claim to know nothing about any verbal agreements concerning monthly credit allowances.

The dish has been installed in front of the main entrance to the house, and is pointing directly at the roof eave. No doubt this has slowed the service down to a trickle due to bad reception. Snow or overcast days knocks the signal completely out, where we lose days of service.

I am on fixed income, and this has shattered my household financial status, and I will probably never recover from it.

We need a class-action suit against this company Now! Please email me with how I can participate in this class-action suit against Wild Blue.

My brother would also like to be contacted, since he has more damaging evidence against them. His name is Chris Stevenson and his email address is below:

stevenson_333 AT msn.com

Thank you,

Jory Post