AOL Complaint

I saw your link on MSN Today...I thought it was so ironic since I have

recently had trouble with AOL. In february, I signed up for a free 6 month

trial for aol (dial-up)( and of course they needed bank account info). I had

signed up for online classes...aol dial up took forever to check my e-mail,

never mind taking classes! After about a week of wanting to beat up my

computer everytime I signed onto the net, I called my phone company and got

DSL for $14.00/month after taxes. I called AOL to cancel...they sat there

for 10 minutes trying to sell me different programs. I told them I just

wanted to cancel my member ship and they went on about how I will still have

free e-mail and what not. Whatever, I was agrivated with aol, so I never

actually went on to check my aol e-mail that I only had for a week. I went

online as well to cancel my membership and uninstall it from my computer. At

this point I was like..."Yay! Free from AOL!". That same month, my bank was

bought over, wich meant new accounts, routing numbers, checks, etc. SIX

months later, there is an AOL charge on my bank account for almost

$40.00!!!! I was so angry. I called them again, quite angry and denmanded to

know why there was a charge on my account, when all my bank account info had

changed and I had CALLED and cancelled and went online and canceled. They

claimed that they have NOTHING in there system of me ever calling...okay,

the day I set up my account I had to call about 5 times, because of

technical errors on their part. I called a week later to cancel even though

it was still free. If they are such a high tech company....HOW COME MY CALLS

WERE NEVER RECORDED? The guy on the phone was trying to sell me virus

protection, high speed internet for 3x's the price I was paying, etc.

totally avoiding the subject of me canceling my subscription AGAIN, finally

I asked him, so when should I expect the refund for the money you charged

for the services I haven't used in over six months. He got a real attitude

with me and told me I was lying and that I never called, and I will not be

refunded the almost $40.00 they charged. I told him to cancel my account and

this is why I HATE aol! I have sent e-mails to the billing department

regarding this matter, not ONE response from them. My enitire family has

been members of AOL since they first STARTED, and over the past two years

they have just charged an arm and a leg for crappy service so they've all

switched. Personally, I think aol should be shut down permanately. I am a

proffesional who runs a business. I wouldn't have any clients if I treated

them like this!