SBC Yahoo! DSL Equipment Rebate, A Farce?

Recently AT&T offered a low cost SBC Yahoo! DSL

services plus equipment rebate of $49.99. Sound too

good to pass it! Trouble is, it has been five months

since my installation and I am still waiting for my

rebate check to show up, even with numerous calls to

rebate department to complain.

Around February 2006, a sales woman from AT&T called

me offering this DSL service. Although I informed her

that my computer does not have enough memory for DSL,

she guaranteed me their technical service department

will be able to resolve the issue! Service was

activated on 2/20/06 but it turned out she was wrong.

My computer is not compatible with DSL due to

insufficient memory! I returned the equipment and they

credited my account since I had paid for it already.

A couple of months later I bought a new PC and decided

to order DSL service. It was activated on 4/26/2006

and AT&T billed me $49.99 for equipment in my phone

bill which was paid. I filed the rebate and their web

site showed it was accepted and check is being

processed.

Without receiving a rebate check for three months I

called on 7/13/06 and the service rep informed me that

they will expedite it. I called again on 8/23/06 and

they assured me I will receive check in two weeks.

Since there is no check arriving, I called again on

9/8/06 and the service rep informed me that their

billing department told her that they had credited me

already and thus would not issue a rebate check. I

called the billing department and they said the credit

was for the first activation not the second one! She

helped me talking with the rebate department to

clarify the issue. The rebate department told me they

will expedite it again! I called again in 9/25/06 and

they informed me there is no record of my talking to

them or to the billing department. The service rep

again promised me to expedite again! What's going on

inside AT&T or SBC?

Help!

Comment On This

i am going through something like that too.I sent in my rebate in August 2007 and as of may 10-2008 I haven't recieved it yet. when I call them they tell me it's

being processed; or the check in the mail wait two weeks. when I ask them what's the problem, iv'e been told the same thing before. they say I CAN'T HELP YOU. Speacking to a supervisor doesn't help eather.I am very frustated an feel taken advantage of, Can someone tell me how to resolve this situation?

Comment On This

Guess what? The same think happened to me I ordered the same deal with sbc in August 2007 and as of December 2007 we still have not got our rebate!!!!!!!! Alot of calls to the att, yahoo, sbc rebate center also, it is being PROCESSED-----Still waiting..........