Directv

My location is Cottonwood Arizona

I have had Direct TV at this location for about 10 months now; it has never worked right since it was installed. I have had at least 15 conversations with technical support, they all ask the same stupid questions over and over again. Either they do not take good notes on their computer system or they are too lazy to read the notes. I am retired from an engineering career which I worked in radio frequency communications so I have a better understanding of these issues then most of the supervisors that I have talked with at Directv concerning my issues. Although they have given me some freebee movie channels to try to pacify me, what they gave me doesn’t even come close to compensate me for all the aggravation that I have had to deal with, as far as I am concerned I should get most of my money back. I have had at least three service calls where I had to stay home for the better part of the day to wait for them to arrive. When the service tech arrives he just agrees with me that it is a Dirtectv issue but he really doesn’t know what to do about it. I have at least 6 hours on the telephone, either on hold or trying to sort though the issues. The latest fiasco was when I received a bill from them stating that I owed them an extra $500.00 on top of my current bill, I just about blew my top. They said that their records showed that I owed them the $500 for a receiver that I didn’t return, I asked to be escalated to supervision. I got the same response from supervision. I had returned each receiver to them with their own supplied shipping label and container. So a month elapsed and I assumed that it was resolved, but much not to my surprise I received a threatening letter stating that they would shut off my service soon if I didn’t pay in full within a few days. When I called them they were quit rude and tried to make it seem as I was in the wrong and that I was responsible for this receiver even though I knew that I had returned it correctly. After spending another 45 minutes on hold I was told that they could see their error in the billing process. I think they should have figured this out before sending me a threatening letter. They should have done much more then just saying I’m sorry, it was a very poor apology for the grief they caused on my end. This is about the fourth error that I have had to deal with, they were billing me for different receivers that I didn’t have hooked up, they obviously do not have competent employees and they have a poor data system for keeping track of their customers billing.

I see that Directv is now offering $100 to recommend their service to a friend. To be totally honest in my opinion I couldn’t even recommend Directv to my worst enemy and be able to sleep at night. Anyone considering this service, I sure hope that you are a very patient person; I would recommend cable TV to keep your sanity!

Richard E. Fusinski