Navarro Cadillac in SF Not honoring Contract

Navarro Cadillac, Inc.

800 St Michaels Dr

Santa Fe, NM 87505

Contact: Isidro Navarro

Phone: (505) 471-6600

I purchased a used vehicle from Navarro Cadillac in late 2005. at the

time of sale, an agreement was made to fix and/or repair the starter on

the vehicle. This agreement was made by the salesman, Gerri. The

salesman promised me that we could bring the vehicle in at any time to

have the needed repairs done. He also stated that he would be willing to

give us a loaner car at no expense while the car was being repaired. The

salesman left the dealership shortly after the car purchase. I have been

in contact with Ms. Navarro on several occasions over the past 15 months

in regards to having the vehicle fixed. She continues to refuse to honor

the commitment of the salesman, stating that the promise was good for

only 60 days; yet as a part of this “agreement (aka “we owe you” work

order), I was promised two free oil changes that she claims are also now

void (not a big issue for me), but my point being, if the “we owe you”

was only good for 60 days....who gets 2 oil changes in a 60 day period!

Thus, the intent of the work order was not time limited. Therefore, the

company should honor their obligation. I have attempted to work with the

company, and have e-mails indicating their refusal to assist in

resolving the issue.

This dealership has refused to honor their commitment. My requested

remedy is to fix the issue as agreed upon, and preferably be given

credit for two oil changes.

TJN