eFLYBook

Aviation Chart Service Devices

MyAirplane.com

313 Township Road 209

Marengo, OH 43334

www.myairplane.com

I ordered an eFLYBook from MyAirplane.com at a cost of $923.89 (it was posted to my credit card on 07/30/06). After I received the product I couldn't get it to perform correctly and the subscription (I had a 12 month aviation chart subscription included) was due to end January 1, 1007.

I called customer service and spoke to one of their representatives. He told me that the software that was on-line was being updated and everything should work fine in a few hours.

This never happened; my Subscription Date was never updated and the product never performed correctly. Sometimes I would have to turn it off and back on several times just to get it to even give me the correct screen.

After spending approximately 20 hours trying to read the Decimation and get the product to perform correctly I emailed the company and ask for a Return Authorization Number. They never responded to my first email. So on the second email I told them if they didn't respond I was going to advise my credit card company that I was going to dispute the charge. They, THEN emailed me and gave me the address to return the product.

I returned the product via UPS (insured) at a cost to me of $25.52.

After viewing my credit card account I noticed that MyAirplane.com only credited my account $764.15. This is a $159.74 charge for my having to receive a faulty item with basically no Customer Service and return it to them at a cost to me of an additional $25.52.

After I contacted them they sent me this reply via email:

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From: Email User

We have a 15% restocking fee which is in our return policy you agreed to when making the purchase. We don't refund shipping charges..

We gladly replace any defective product, but when we got yours in, there wasn't anythign wrong with it, we can not return to iRex for exchange nor can we sell it as a new one.

Dennis

MyAirplane.com

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This is not my problem. I'm saying the product did not perform as they advertised. They want to make money anyway they can.

Best Regards,

Clyde Lynn

6006 85th Street

Lubbock, TX 79424