Travelocity defrauds the consumer

Travelocity.com advertises itself as the one-stop place to book travel

(flights, hotels, cars, etc.) But don't have a change in your plans -- it

can be expensive (if not impossible) to change. We booked a round-trip

flight and hotel room for a week trip. Afterwards, we were asked to stay at

the home of our host.

Although Travelocity's web site gives very specific guidance about how to

cancel a hotel (complete with screen displays!), you can never seem to bring

up your trip under "My Stuff."

So when contacting them at VIP Customer service (I know, but we book -- that

is used to book -- a fair amount of business with them), I was surprised to

hear that it was not possible to cancel the hotel but keep the flight

reservations. Their only option was to cancel the entire trip, then re-book

the flights (but the seats and flights may not be available, and there may

be -- meaning WILL DEFINITELY BE -- penalties and charges to cancel). What

kind of option is that?

We sent several emails to VIP customer service, each time being answered by

someone obviously not comfortable with the English language.

Travelocity does not want our money -- and to advertise a feature (the

ability to cancel a hotel reservation) that does not exist is plain and

simple fraud.

Fred Burr

Binghamton, New York