re: Wizzair - Flight Reservations

Gentlemen,

On August 3rd I made a reservation for a round trip flight from Cologne

to Gdansk -- TG5VAD

confirmation Code . Few hours later, , having been informed by the

recipient of this reservation of the existence of a vital mistake, I

made another reservation --LGIUCF. A the same time, an e-mail was

dispatched to you requesting that you cancel and refund the first

reservation i.e. TG5VAD. This e-mail had been obviously ignored, there

was no reply!

But you were quick to collect the money from my Credit Card. You had no

right to do this without an explanation. Knowingly or not, you took my

money illegally for an invalid reservation!

Yesterday, during my telephone discussion with a consultant in your

Warsaw office, it was

suggested that the invalid reservation be corrected and the valid one

be cancelled and refunded in the for of a credit note. I find it

completely UNACCEPTABLE!

He could not explain to me why there was a significant price

differential between the reservations,which were made within hours of

each other and why this should benefit Wizzair

not the client. It seems to me you have a long way to go when it comes

to "customer relations."

Sincerely,

KJ Loroch -- Email User