Complaints.com

From: Message Author
Date: Saturday, 16-Sep-06 10:25:25 CDT

Countrywide Home Loans / Customer Service

My house was robbed yesterday, I believe some of my HELOC checks were

taken. I need to put a freeze on my account so that the funds are not

accessible and I can't get anyone on the phone to help me. I have been

calling Countrywide for 24 hours and I am in an endless rotation of

voicemail, I cannot get anyone on the phone to help me. Countrywide

seems to have the staff it takes to call me up until 8:00 at night to

sign up for new services, but the one actual emergency situation that

comes up for me where I need to talk to an actual person on the phone,

I can't get anyone on the phone to help me.