Empire Suzuki of Plano

I am forwarding the information that I submitted to the Better Business Bureau. This company lies on the phone to get customers to come in.

---------- Forwarded message ----------

From: Bethany Anderson < Email User

Date: Sep 16, 2006 3:20 PM

Subject: BBB

To: Email User

Thank you for using the Better Business Bureau's Online Complaint System.

Your complaint has been assigned case # 91020650.

Correspondence regarding this complaint will be emailed to : Email User

Please print a copy of this for your records.

Filed on : September 16 2006

Filed by :

Bethany Anderson

2101 N. Haskell #3101

Dallas TX 75204

Filed against :

Empire Suzuki Plano

6401 W. Park Blvd

Plano TX 75093

Complaint Description:

After viewing Empire Suzuki's advertisement on UPN21, I called their 800-New-Ride number. After providing information to one David Dillarreal (sp), he told me to hold. Upon coming back, he said, "Congratulations, you qualify for several of our loan programs." He then insisted that I needed to come in by 11:45, or call if I couldn't make that appointment, "because if you don't show up and I can't update the computer, the finance department will give that money to someone else." Thinking I had financing, I drove 45 minutes out of my way to go to this dealership. Upon arrival, I was asked to fill out more paperwork, and then told I was not approved for financing after all, and needed a cosignor.

Your Desired Resolution:

Provide the financing they promised me on the phone.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

What would you like to do next?

View the status of your complaint

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