CHARTER COMMUNICATION

CHARTER COMMUNICATION,ST.LOUIS I'VE BEEN WAITING FOR CABLE TO BE HOOKED UP FOR TWO WEEKS. FIRST A TECH. CAME OUT AND SAID HE GOT STUNG BY A BEE AND HE WAS ALLERGIC TO THEM. AND HE WOULD HAVE O RESCHEDULE. SO CALLED CUSTOMER SERVICE TO TELL THEM WHAT HAPPENED,THE TECH. TOLD THEM HE HAD A FAMILY EMERGENCY,THAT'S NOT WHAT HE TOLD ME. SO THEY RESCHEDULED ME FOR EIGHT DAYS LATER.BETWEEN 1-5PM.I WAITED NO ONE SHOWED UP BY 5:00pm SO I CALLED AND THEY SAID SOMEONE WOULD BE OUT IN ABOUT 20 MIN, NO ONE SHOWED UP. SO THEY RESHEDULED ME FOR THE NEXT DAY BETWEEN 8AM AND 1PM NO ONE SHOWED UP .I CALL BACK AND THEY SAY I'M SCHEDULED BETWEEN 1-5 . @1PM A TECH. CALLED AND SAID HE WAS ON HIS WAY AND THAT WOULD I BE WAITING OUTSIDE FOR HIM. I WAITED AND NO ONE EVER SHOWED UP.SO I CALLED AND TALKED TO A SUPV.SHE SAID THAT SHE WAS GOING TO RADIO THE TECH. AND CALL BACK IN 10MIN. SHE NEVER CALLED BACK,

. SO I CALLED AGAIN ,AND THE WORKER FIRST TOLD ME SHE DID'NT SEE A ORDER FOR TODAY. AND THEN SHE SAID THAT THE TECH THAT CAME OUT THE FIRST TIME SAID THAT SOMEONE WAS SELLING DRUGS FROM THIS LOCATION, THAT'S WHY NO ONE HAD BEEN OUT. I THEN AGAIN SPOKE TO THE SUPV.AND TOLD HER WHAT WAS SAID.WHICH I DID NOT APPRECIATE WHEN ME AND MY FIANCE JUST PURSHASED THE SAID PROPERTY. SHE RE SCHEDULED ME FOR 2 WKS FROM TODAY AFTER I'VE ALREADY BEEN RESCHEDULED TWICE. WHEN I ASKED FOR A NUMBER TO A LOCAL NUMBER .TO CALL AND SPESK WITH SOMEONE ABOUT THE PROBLEM OF GETTING SERVICE HOOKED UP AND BEENING CONSTANTLY,LIED TO THE SUPV. THEN HUNG UP THE PHONE.

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yeah here in Janesville, WI i had an appoiment scheduled and they didn't show up called got a reschedule didn't show so i called and went off on them then got a third reschedule. he didn't show so i called got a reschedule then he showed 20 min after i called and after he was done i still had problems. My internet cuts in and out same with tv. They ran all new wiring through my house and gave me a new box and everything still got problems then when i wanted a outlet put in my bedroom the guy drilled through the wall the wrong way cracking the panneling in my room! then just today i try asking a simple question to a "agent" (more like retard with a pc) and they did nothing to help me so i emailed them this:

WOW, your tech support is retarded!!!! I had a simple (EASY) question. Your internet chat agent (who i can't see being called agent, mabye Sped) handle name: Diliesa was beyond useless! All i wanted to know is if i could get my own domain name, instead of a sub domain. I am going to paste our conversation (me trying to have a convo, while she's in lala land):

A representative will be with you shortly.

You have been connected to Diliesa .

Diliesa : Hi! This is Diliesa. Thank you for contacting Charter High Speed Internet Support. How may I assist you today?

Diliesa : Please let me know if you are still connected to this chat session at this time.

Robert McClure: I have a charter account for my tv and internet and i wanted to set up a website, i read through the stuff on the internet and its example web address was "webpages.charter.net/ whatever" can i have my own domain with my account i don't want all that other stuff i want to set up my own web site somethinglike www.robertmcclure.com or somthin like that can i do that?

Diliesa : I apologize for the inconvenience this has caused you. I can certainly assist you in retrieving your My Account logins for you to make your own webspace on Charter website. I will also take a look at your services, and inform you of the Charter Bundles available in your area.

Diliesa : For me to assist you better, may I have your full name, phone number, complete address, and your PIN code please?

Diliesa : Please let me know if you are still connected to this chat session at this time.

Robert McClure: i don't have a pin code i havn't even started setting it up, all i am trying to do is find out if i have to have that stupid web address or if i can have my own such as "www.whateverIwant.com" or does it all have to have the charter stuff before it

Diliesa : Robert, you can have the webspace on Charter Website when you are going to create it. However, you can only do this when you log in to your My Account at www.charter.com. This account is not the same to the Email Account.

Diliesa : If you do not have the Charter Account's information, please chat back.

Diliesa : Thank you for choosing Charter Communications. Answers to frequently asked questions and self-help options can be found by looking in the "Customer Help" menu at www.charter.com. If you have further questions, please chat with us again. Our chat support is available from 7:00 AM through 1:30 AM central time, 365 days a year. This is Diliesa again. Have a great day!

If you require further assistance, go to www.charter.com/contact

Your session has ended. You may now close this window.

OK, now you tell me how is that possibly being helpful? Either she is way to stupid to have a simple convo, or she is illiterate. Then on top of it all she finishes and just gets off! I seriously feel insulted! How can you expect people to buy your services with support like that. I work as a Computer Data Security Manager. We build and sell computers. When people ask me and my employees who they should go to for internet i will honestly from now on tell them to go to AT&T because you guys obviously don't care about your customers and i guarentee i will be cancelling my service very shortly to switch to AT&T and Dish. I can not believe how bad all of your service is. If you don't believe me on what i pasted for the convo i even took screne shots to prove it. here are the web addresses for them:

http://i23.photobucket.com/albums/b371/robertm852/idiotoncharter1.jpg

http://i23.photobucket.com/albums/b371/robertm852/idiotoncharter2.jpg

http://i23.photobucket.com/albums/b371/robertm852/idiotoncharter3.jpg

http://i23.photobucket.com/albums/b371/robertm852/idiotoncharter4.jpg

I've seen better reps at the dollar store! Thanks for nothing.

Now, when i get home tonight I'll be calling AT&T and Dish. Their completely incapable of doing anything right!!

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Same here in NC. Finally got an alternative to Charter so cancelled internet one day, scheduled cancellation of cable 4 days later. They never cancelled the cable, then needed to speak to my husband, said I wasn't listed on the account. Then WHY did they allow me to cancel internet, not to mention speak to me on a monthly basis regarding terrible service??? Now I can't get them to pick up their equipment as agreed upon. (I'm sure they will try to bill me for it.) The kicker??? Today they called on our PRIVATE phone line, waking up my husband who works 12 hr shifts at night to SIGN HIM UP FOR SERVICES!!! PLEASE avoid the rage that is sure to follow if you choose Charter.

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Wow, I am having the same problem. Today was the 4th visit from a tech who said he needed a crew to wire the apartment for cable. We told Charter this before the first appointment. Each time they send 1 guy who leaves after 5 minutes. There is no way to contact someone locally who can actually do the work. You would think that in the STL metropolitan area they would be able to send out a crew to wire the place no problem! HA! I am so damned tired to calling Charter, getting an idiot on the phone out of state, who can only send an email to who knows where. Doesn't Charter require their workers to turn in completed work tickets? Apparently not! They just blow you off and don't even think about returning.