complaint hpshopping technical support service and product quality

Complaint for hpshopping technical support Department service and product

quality.

I bought a Compaq Presario VZ2000Z Customizable NB from hpshopping.com on

Feb6,2006. This product has one year warranty. When I received the first

one, the LCD had problem, it had been exchanged. After I used six months

the new one, it had the other two problems, one of the LCD connect broke

and DVD drive can not work. I tried to contact with hpshopping technical

support department to solve this problem. My phone line has been

transferred to a few people and last one transfered my phone line to speak

spanish,I can not speak any spanish. It is terrible. So I made the second

phone call, after my phone transfer to a few people. Finally I got the

reference number and have been told that somebody will talk with me or call

me later. So I stayed at phone line a few minutes, just music nobody solve

my problems. I waited two days, nobody called me. I made the phone call

again. I offerred my reference number, the represention told me that my

reference number was incorrect, so I offerred all purchase information to

then again and got the other reference number. same thing happened again.

After I waited a few days, nobody called me. I sent complaint email to then

at hpshopping.com a few times. at first I received a few response emails

that they told me that nobody will call me in 24 or 48hours. but nobody

called me. Right now I sent email to them, they told me that nobody will

call me and complain center can not solve this problem. I need to call them

again.

This is my experince to find out technical support. It is terrible service.

I will not call them anymore. They need to take responsibility.

Laura

9-14-2006

Comment On This

I bought a compaq presario R4000, I would like to have the name of your technical sevices reprentative here in Lima Perú.

Many thanks