Quicken Loans What a Sham

After making a inquiry about refinancing my mortgage I was contacted my a represenative of Quicken Loans. Their spill sounds good and legitimet but as I was to find a complete con. After filling out the necessary paper work I was told I had to put up a $500.00 deposit with a credit card before they could order and appraisal on my home. I told the represenative that I was hesitant to put up any deposit as I had been taken before and lost my deposit. I specifically asked if the loan as locked in did not go through would I get my $500.00 deposit back. The represenative to me unquote We are a reliable company and we do not keep deposits if the loan does not go through. I said ok if you are sure I wil sign and she assurred me that this would be the case. The house was appraised way under value by approximately $35,000 so I was only offered $115,000 instead of $130,000. When I inquired when I had not received a copy of the appraisal, I sent e-mail after e-mail requesting a clarification why the house was appraised at such a low value. The representative that lead me through all this denied that she told me that I would get my deposit back. I said I sure wish I had taped the conversation and she said it was recorded. I said great send me a copy of our conversation and I will prove to you what you told me. Today I was finally contacted my another represenative who stated that they did not keep my deposit only the amount for the appraisal. I asked where is my refund of the balance and where is the copy of my recorded conversation. She told me flat out she would not provide me with a copy of any recorded conversation and I advised her that I thought according to law she had to. I was then asked why I wrote the appraiser a letter of complaint and showed her that she was wrng in my opuinion. I asked what business is that of hers? She told me I had no right to contact the appraiser.

I once again asked for a complete refund of my $500.00 because I was lied too as well as a copy of the appraisal which supposidly I have paid for and did not receive as well as a copy of any and all conversation I had with the represenative. She flatly told me she would not do none of the three and that I had been refund part of my deposit already. I then informed her that I have receive nothing from their company to date. What a rip off.

Robert Palmer

Knoxville, Tennessee