Key Bank Customer Service Complaint

Key Bank....

Here is the final document that I will be faxing you. It is a copy of the cashiers check that was used to pay off the reserve line. It was CASHED on January 27th, 2006 by KEY BANK. The account has been paid in full and closed. A copy of this fax and letter has been sent to Susan Connor at Key Bank in Boulder, Carla Austin and Carla Grant (same office).

Now, please notify ALL THREE credit reporting agencies IMMEDIATELY that the account is closed, paid in full and to remove the past due status as of January 24th, 2006 that has adversely affected my credit history.

Experian

P. O. Box 9595, Allen, TX 75013-9595 Tel: 888-397-3742

Equifax

P. O. Box 740241, Atlanta, GA 30374 Tel: 800-685-1111

Trans Union

P. O. Box 1000, Chester, PA 19022 Tel: 800-888-4213

For your information I personally handed the check to Susan Connor at Key Bank, Boulder, Colorado branch on January 24th, 2006. Where she sent it or what she did with it next is unknown to me. You'll have to contact her directly at 720-406-6905.

Ms. Carla Austin was ESPECIALLY rude and amazingly unprofessional during this process. It was like she made a special effort to be a horrible person.

Please send me by mail, confirmation that Key Bank has contacted all three credit agencies to correct the damage it has done to my credit report since Key Bank did nothing to reconcile my account status. It's not my fault Key Bank employees can't locate the cashed check within their own company. Because Key Bank has not updated the credit agencies since January 2006 it has cost me $111.31 in a higher interest rate I was given on a recent car loan. That's a separate matter that I will be seeking resolution to shortly.

A copy of this has also been filed as a complaint with Key Bank. I will never use Key Bank again for any financial matters. Not even an ATM. Key Bank has, by far, the absolutely worst customer service of any banking institution on the planet. I have also registered my complaint online with my3cents.com and complaints.com.

Good Day,

John Lear

Closed account number 145012fffff

Closed January 24th, 2006

Comment On This

i have also a horror story to share with you about Key(horror)Bank.

it is never wise to overdraw your account, because for that the charge is high, in the case of Key(horror)Bank, it is $35.

having learned my lesson once AND having been advised by both the branch manager on Meridian in Bellingham WA and by the call center representative that the provision to honor overdraft could be removed from my account so that no charge to the account will be made when its overdrawn (when using a debit card, for example), I made that request to remove this "privilege" by calling the customer center (1-800-KEY2YOU) AND was assured that it was done so.

lo and behold my surprise on one Friday afternoon when my fiendly branch manager calls me to inform me of the fact that i am overdrawn again and that yes there are more $35 overdraft admin charges slapped onto the account.

i immediately called the customer call centre to ask why they have not processed the request but was told that they do not have the record of my request, only the record that i did call on those specific dates. i asked then why not go through the recordings of conversations that were made on those dates i called during which the request was made and confirmed, but was told by both the rep and his supervisor david that they were unable to do that.

unable or unwilling?

this little trick perhaps gets them going and they seem not to realize that a trickster tricks him- or herself more than others, in the long run.

if you have an account with the trickster Key(horror)Bank, consider looking out for YOUR interests first and quit them before they have a chance to skim you by charging you UNreasonable overdraft fees ($35!).