Fw: My Coke Rewards Technical Support

Dear Complaints.com,

We buy Coca-Cola 12 packs at out local supermarket every other week and I

had been submitting the "my coke rewards points" to get little things for my

girls. Then I would input legitimate point code in at the coke website, and

they were rejected for no good reason. This happened three times. each time

I would input 3-6 different sets of codes, and inbetween incidents, I got

disgusted and stopped trying for a while. The third time it happened, I got

angry and wrote to them and they said they would "see" if they would accept

my codes, which of course they did not. "If you have any questions, feel

free to contact us again"! Why? What ever for? "An excellent experience for

all our consumers"? Ha!

Thank you.

D. Haase

Email User

Here is the correspondence:

----- Original Message -----

From:

To: Email User

Sent: Friday, September 15, 2006 12:14 PM

Subject: Re: My Coke Rewards Technical Support

> they came off 12 packs of cans from stop and shop supermarket in

> ..................

> where all of the rest of my coke came from. how the hell can these codes

> be invalid. i do not begin to understand. anyway, i'm tired of this, my

> little girl got a nice backpack. have a nice life!

> ----- Original Message -----

> From: Email User

> To: Sent: Friday, September 15, 2006 10:27 AM

> Subject: RE: My Coke Rewards Technical Support

>

>

>> Thank you for contacting MyCokeRewards.com. We appreciate you taking the

>> time to contact us regarding this issue.

>>

>> 9WTXKXJ7UPJ6XLM, N7PVPVG7Y6KG7K7, MNM8K7YGGPNNMRH, G87NL4HTYB6MV49 are

>> all invalid and your account has been credited accordingly.

>>

>> All of the other codes you provided are valid and can be redeemed, please

>> try again.

>>

>> If you have any other questions, feel free to contact us again.

>>

>> Sincerely,

>>

>> Trevor

>>

>> P.S. Please retain your Thread ID number in the subject line. This will

>> help us locate your information should you need us again.

>>

>> [THREAD ID:1-F50Z0I]

>>

>>

>>

>> -----Original Message-----

>>

>> From: Sent: 9/14/2006 08:41:17 PM

>> To: Email User

>> Subject: My Coke Rewards Technical Support

>>

>> B4B6G-HRBYG-BN66Z

>> 6VMNL-9Y4ZX-PJXWL

>> 9WTXK-XJ7UP-J6XLM

>> N7PVP-VG7Y6-KG7K7

>> J87L9-HKXG9-9VHGW

>> MNM8K-7YGGP-NNMRH

>> G87NL-4HTYB-6MV49

>> there were more, but these i still have

>> ----- Original Message -----

>> From: Email User

>> To: Sent: Thursday, September 07, 2006 7:39 PM

>> Subject: RE: My Coke Rewards Technical Support

>>

>>

>>> Thank you for contacting MyCokeRewards.com. We appreciate you taking

>>> the

>>> time to contact us regarding this issue.

>>>

>>> We regret that you have encountered difficulty in reading or entering

>>> your

>>> My Coke Rewards PIN code. We may be able to credit your account for the

>>> points, but we need some additional information first. Please respond

>>> with

>>> the following:

>>>

>>> Product purchased-

>>> Packaging (20 oz, 12-pack cans, Fridgepack, etc)-

>>> City and State of purchase (so we can identify the printer and bottler)-

>>> The code as it appears to you-

>>>

>>> Once we receive this information we can begin our research and will

>>> consider crediting your account. Our priority is to identify and resolve

>>> any potential issues with codes in market in order to ensure an

>>> excellent

>>> experience for all our consumers. The information requested above is

>>> critical to this goal and we thank you for your partnership and loyalty.

>>>

>>> If you have any other questions, feel free to contact us again.

>>>

>>> Sincerely,

>>>

>>> Trevor

>>>

>>> P.S. Please retain your Thread ID number in the subject line. This will

>>> help us locate your information should you need us again.

>>>

>>> [THREAD ID:1-F50Z0I]

>>>

>>>

>>>

>>> -----Original Message-----

>>>

>>> From: Sent: 9/6/2006 06:07:19 PM

>>> To: Email User

>>> Subject: My Coke Rewards Technical Support

>>>

>>> this is the third time i tried to input valid codes and they are not

>>> being

>>> accepted. i am thinking of giving up.

>

Comment On This

I would like to know how to get the site back where I post my points. I have 146 points and have another 3 points to enter but my site disappeared. I tried signing in again, but all I can get is a register site. I don't want to register again and lose all my points. I would really like to trade my points in for a carton and of classic coke. The remainder can be put on the 20 oz. bottles of classic coke. Please go ahead and redeem my points and send me the coupons I need for these points for my classic coke. I won't be playing anymore. Sandy Dark