Cingular Wireless

Cingular Wireless LIED TO ME and will not admit it. They announced they

would be charging extra fees for TDMA service so we decided we finally

had to get digital phones, but Cingular's plans were more expensive than

other companies and the quality of our service had been declining

anyway. So we switched to T-Mobile. I called Cingular on August 9, 4

days after the transfer, to confirm they recorded the cancellation when

the numbers transferred. The representative confirmed back to my

question that we would only be billed for the days of the month we had

service. I just received a bill for the entire month of August. The

representative I talked to tonight confirms there is record of every

portion of that August 9 conversation EXCEPT the part when the

representative confirmed the final bill would be prorated. The

representative tonight refused to honor the prior representations made

to me. That's just bad business practice. The customer is always

right. Especially when the company LIES TO THEM.