Verizon online DSL & phone

VERIZON DSL VICTIM

People, do not let this happen to you, your friends,

or family.

Recommendation : DO NOT GET VERIZON DSL

July, 2006: I called Verizon to get home phone

service. The told me that they will get me the phone

connection on July 21st, 2006. But I didn't get the

dial tone till July 28th. I have to make sevaral

phone calls to Verizon to check the line and finally

send some one home to fix the service. For all the

trouble it caused me all they could do is refund just

1 week of service money.

Verizon DSL:

When I ordered phone, they asked me to try Verizon

DSL for 1 month for free and if I decide to continue

with the service I will get in to a contract for 1

year. If I decide to cancel there will be no charge

and all the charges for DSL modem will be refunded. On

the last day of the trail period I called Verizon to

cancel. They asked me the reason for cancellation. I

told them I got comcast with higher speed for lesser

price 19.99 for 6 months. They asked me to try the DSL

for another month for free and if I cancel before the

end of the trail period there will be no charge for

the DSL. Customer service also told me that during

this time I can compare the service between DSL and

Comcast.

I called Verizon to cancel the DSL service well

before the extened trail period. Guess what they told

me, they said that if I have to cancel the DSL service

I have to pay $70 for breaking the contract. I told

them that I got an extened trail period. But the

customer service told me that I will not be charged

for the DSL service during the extended trail period,

but I will be charged for breaking the contract.

I have been fooled. Since they cheated me I decided

not to continue with them and cancelled the service

anyway. Now I am going to be charged for breaking the

contract. If anybody is in my situation please give me

good suggestion how to prove that I am being cheated

by Verizon. When Verizon gave me the offer of 1 month

extended trail period, they didn't mention anything

about the contract breakage. I hope they record all my

conversation with them. I also have the confirmation

number for the extened trail period.

Please help me with some valuable suggestions on how

to fight them.

Thanks.