FW: Philips feedback - CONSUMER - IN - [sender:andey@avtec.in] // HOH51

Dear Alok,

With respect to your below complaint, our

service centre in delhi confirmed that main pcb to be replaced and the

cost of the main pcb will be around Rs. 4000. Pls confirm about the

repair estimation cost by return mail.

In case repair not requires, pls inform within 3 days so that we can

return the handset back in same condition.

with warm regards

N. Ravi Kanth

Branch Service Head

Philips Electronics India Ltd.,

Bangalore

www.philips.co.in

To

N. Ravikanth/BLR/CE/PHILIPS AT PHILIPS

cc

Alok Dey CCSD Customer

Email User Support/PUN/CE/PHILIPS AT PHILIPS

Email User

11/09/2006 11:03 PM Subject

FW: Philips feedback - CONSUMER -

IN - [sender:Email User] //

HOH51

Classification

Dear Mr. Ravikanth,

The hand set Philips 355 given for level 3 repairing is not yet ready with

your service centre even after 22 days. The promise delivery date mentioned

in receipt no 47195 dated 19/08/06 as 10th sept'06, which falls Sunday.

While enquiring to your service centre on 11th sept'06, your representative

replies the set is not yet received from Delhi. It shows the callousness

attitude towards the customer.

Request you to arrange for the hand set without further delay.

Regards,

Alok Dey

Mobile no : 9994902862 (Hosur)

-----Original Message-----

From: Alok Nath Dey [mailto:Email User]

Sent: Tuesday, September 05, 2006 8:59 AM

To: Email User'

Cc: Email User'

Subject: FW: Philips feedback - CONSUMER - IN - [sender:Email User] //

HOH51

Dear Mr. Ravi Kanth,

It is almost 17 days, I have given my Philips 355 hand set for level 3

repairing to your service centre RMS technologies Pvt. Ltd, Jayanagar,

Bangalore vide voucher no 47195 dt 19/08/06.

Since I am staying at Hosur, (it is around 40 K.M from bangalore) request

you to confirm the status, so that I can go to your service centre and

collect the hand set. Please arrange for the same at the earliest.

Regards,

Alok Dey

Mobile no : 9994902862 (Hosur)

-----Original Message-----

From: Alok Nath Dey [mailto:Email User]

Sent: Monday, August 28, 2006 8:59 AM

To: Email User'

Subject: FW: Philips feedback - CONSUMER - IN - [sender:Email User] //

HOH51

Dear madam,

Till date I have not received any information from your end.

Please confirm at the earliest, alternatively I will forward the mail to

your M.D.

Regards,

Alok Dey

Mobile no : 9994902862 (Hosur)

-----Original Message-----

From: Alok Nath Dey [mailto:Email User]

Sent: Monday, August 21, 2006 4:15 PM

To: Email User'

Cc: Email User'; Email User'

Subject: FW: Philips feedback - CONSUMER - IN - [sender:Email User] //

HOH51

Dear Madam,

Thanks for your reply. You have reffered the mail to Indore branch and

Indore branch has asked you to forward the mail to Mr. Ravikant of

Bangalore. This corrospondence may take another 15 days.

Request you to take up the matter with your Delhi service centre, as

Bangalore service centre has forwarded the handset to Delhi Office for 3rd

level check up.

Since 15 days I am facing lot of difficulties without Mobile phone and It

is

difficult to pass another 20 days without mobile. Hope you understand the

situation.

Alternatively request you to ask your Bangalore Branch to provide a hand

set

till the rectification of my hand set.

Name of bangalore service centre: RMS technologies pvt ltd phone no

41307101

The repair voucher no 47195 dt 19/8/06

Regards,

Alok Dey

Contact no : 09994902865

-----Original Message-----

From: S. Paul [mailto:Email User]

Sent: Monday, August 21, 2006 3:00 AM

To: CCSD Customer Support

Cc: Alok Nath Dey; N. Ravikanth

Subject: Re: Philips feedback - CONSUMER - IN - [sender:Email User] //

HOH51

dear maam,

please send this mail to ravikanth as it seems that the job no is of

Bangalore service centre....

Regards

Saikat Paul

BSH,MP and CG

Philips at an avarage ,has 2 innovation a day!

100,000 patents registered;20,000 inventions till date!!

CCSD Customer Support

2006-08-21 04:28 AM To

Email User

cc

S. Paul/MUM/CE/PHILIPS AT PHILIPS

Subject

Re: Philips feedback - CONSUMER - IN - [sender:Email User] // HOH51Link

<

Notes:///65256D34002F81A7/38D46BF5E8F08834852564B500129B2C/F6B85432673DE116

C12571D1001D3196>

Classification

Unclassified

Dear Sir / Madam,

Thanks for your mail.

We deeply regret any inconvenience you have faced, and shall indeed look

into the matter.

Please note that your complaint has been forwarded to our Branch Service

Head, with a request for urgent remedial action. His address and contact

no. is given below for your kind information.

Mr. S. Paul

302, J. V. Complex, 13/2,

Racecourse Road,

Indore Mp.-452003

0731/2547454 / 5021718

E-mail ID - Email User

We assure you of our best services all the times, With thanks & regards,

Medha Central Consumer Service - Pune

Philips - India's Most Respected Company For The Year 2003 in Consumer

Durable Sector.

============================================================================

Email User

21/08/2006 10:47 To

CCSD Customer Support/PUN/CE/PHILIPS AT PHILIPS cc Subject Philips feedback -

CONSUMER - IN - [sender:Email User] // HOH51 Classification

Unclassified

Dear customer care representative,

A customer has sent a question via the Internet with the following details:

Customer information

--------------------------

First name : alok

Last name : dey

Organization : -

Address : 203,sneh corner

Postal Code : -

City : indore

Country : IN

E-mail : Email User

Telephone : 9994902865

Age : -

Gender : -

Subject : NO_PRODUCT_SELECTED

Date : August 21, 2006, 1:02 am (GMT-05:00)

Additional parameter(s)

--------------------------

product_type : philips 355 handset

Comment / Question

--------------------------

I am facing problem with the above handset from 15 days. I have taken the

hand set to your Indore service centre and they said they are not compenent

to repair this hand set, they have to sand the set to delhi which may take

one month.

Since I was coming to bangalore I carried the hand set & taken to your

service centre RMS technologies pvt ltd phone no 41307101 and they have

said

they are not competent to repair at B'lore & they have to send the set to

Delhi and will take 20 days.

I was surprised to hear from them. Company like philips can'not have the

fecilities to repair their own product in metro city.

I have to without mobile for 20 days.

Request you to arrange for immediate repair.

The repair vouched no 47195 dt 19/8/06

Regards

Alok