innova inc Ultrex excalibur 18/10 stainless steel cookware set

About 10 years ago we purchased from the HSN (Home Shopping Network) an Ultrex Excalibur 18/10 Stainless Steel cookware set. The set came with a 55 year warranty. Most of the nonstick surface is coming off, the handles are falling off and now the bottom of one of the pans is pealing apart. I phone the number on the warranty card, Disconnected. I found their web site on-line, sent several e-mails, no response.

Today I contacted HSN and was told that INNOVA is out of business and could not stand behind their warranty. The HSN which sold me this product said that they could offer me a $25.00 gift for my troubles. (What!)

First of all HSN sold the junk and after looking through complaints this seems to be common. They have no problem taking my money but when what they sell fails they run and hide

Second, how does a company like Innova gets away with selling a product with a fabulous warranty, and when it doesn’t work they can just say they can’t stand behind it.

I will never purchase a product with the name Innova on it and I have purchased my last item for HSN

Dave