WES - World Education Services

I have used WES to evaluate my diploma and was extremely disappointed by the quality of their work. There were many serious mistakes, omissions and inappropriate grade evaluation among others. Having been dissatisfied I asked in writing WES to re-evaluate my credential. After a couple of weeks I received a response stating that the evaluation report contains no errors and that no changes would be made. This letter was closed as “Director of Evaluations” without a signature and name. I recontacted WES and tried to convince them that my complaints were legitimate. Nevertheless, they rejected my request and also refused to give me the name of the Director of evaluation, for further contact or assistance explaining that this was part of their policy.

Dr. Mohamed

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The requirements of WES are NOT that simple. It depends on which country you are from and what mood the WES customer service operators are in. My wife is from Russia.

We called WES before sending them any money or documents to make sure we were sending them what they wanted: Original transcripts from the institution. We told them we had in our possession an untampered with envelope containing the original transcripts, sealed with the Russian university's official seal. Wes said this was fine. We filled out the forms and sent it with the money and every other document listed by WES with translation.

WES said they received the package it was not good enough and they need the transcripts sent again but in a different way!

We were then told to look at the WES website and fill out a transcript request form and mail it to a so-called "Ministry of Education", whose Russian address (and telephone number) was shown on the WES website. WE DID THIS. After a few days, my wife called the Russian "Ministry of Education" number provided by the WES website. IT TURNED OUT TO BE A FOR PROFIT PRIVATE COMPANY, NOT AFFILIATED WITH ANY UNIVERSITY OR THE RUSSIAN GOVERMENT.

This "Ministry of Education" said they received the request, they WANTED MONEY, but they couldn't tell us how much money until..... we send them the original transcripts! So now we needed WES to send us back the transcripts so WE can send them to RUSSIA, so RUSSIA can send back to WES.

WES customer service refuses to return the transcripts to us or let us speak to a manager. Even if my wife traveled to Russia to obtain another set of transcripts from the university, we don't trust this Russian company to possess them any more than we trust WES.

So here we are. The Russian company still won't tell us how much money they want. After several months of repeated contact, WES refuses to offer any assistance or a refund. WES has our money but has done NOTHING!

We have now done everything WES said on the website and are willing to work with them. We are intelligent enough to have dealt with Immigration requirements without any problems. BUt don't tell ME that WES is easy to deal with.

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I believe I was the first person to post a complaint about World Education Services (WES) on this site about 3 years ago. I posses a foreign law degree which WES qualified as a mere bachelors degree. Since then, I have received numerous messages sharing with me the plight endured by unsuspecting other customers. I complained, I called, I fought... to no avail. My advice to all: Find a different service. Show this page to the school requiring you to use WES and lastly, send an e-mail of protest to the National Association of Credential Evaluation Services (NACES) http://www.naces.org/. Their contact address is: naces AT ierf.org.

Let's put WES out of business!!!

Good luck.

Rafael

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People need to read and research before they use any type of service available on the internet... requirments are plain and simple...Follow what they say on their website... dont go off and do your own thing... i got my evaluation done at wes and im happy... i read the website.. i did what they asked... my friend was not so lucky..