SELECT COMFORT

Sleepy's, 50 International Dr S, Flanders, NJ Mt. Olive, New Jersey. 07836

We purchased two-extra long-twin Select Comfort Mattresses at a cost of over

$7,000.00. We set our "sleep comfort numbers, individually, and found that

during the night our "select numbers" fluctuated between our "memory set" of

35 to 50 to 100. Thus, disturbing our sleep with the "air mattresses" readjusting

themselves, after we thought "memory set" meant PERMANENT SETTINGS.

We returned to Sleepy's only to be told that we, personally, had to call

Customer Service at Sleepy's. We were informed that the fluctuation was due

to our "body heat." Why is it called "select number" if the "AIR PUMP" makes a

decision based on body heat, room temperature, etc.? This means that living in

this part of the country, with four seasons, that our air mattresses will decide our

comfort numbers based on the outside/inside temperatures. What will happen when

we have on our a/c, which, also, fluctuates depending on house temperature? Yet,

Select Comfort Advertises "Finding Your Sleep Number, Your Perfect Comfort Level."

How perfect is it if we are comfortable at number 35, and "scientific atmospheric

temperatures" decide it should be 100. ABSOLUTELY ABSURD !!!

Sleepy's offered to exchange our mattresses for another brand, however, informed us we would

have to deal with Select Comfort about a refund on the two pumps, each at a cost of $871.15.

Select Comfort refuses to refund or credit our credit card with the cost. Now, our

question is, "what do we do with two pumps?" And why would anyone purchase

a "Select Comfort Mattress" without a pump that is necessary to select your

"sleep numbers?" Now, in hind site, could an "air mattress" be purchased and

serviceable unless it is filled with air and is a part of the entire package? We are

completely at a loss to understand why the pumps are non-refundable, they go with

the "Select Comfort Mattresses." Why would anyone purchase an air mattress,

that allows a number for comfort, without being able to "select a number." It

is like buying a car without an engine to help it run, or a television without a

picture tube, etc.

Sleepy's does not stand behind their consumers. They said we had to deal with their

customer service and Select Comfort's customer service on our own. We now realize

we should have gone to a reliable department store like Bloomingdale's or Macy's who would

have handled our complaints and refunds for us without the frustration, etc..

Sleepy's is willing to exchange the Select Comfort Mattress for a non-select-number

mattress, that is adaptable for our adjustable beds, however, they will not give us a refund

on the two pumps, nor will Select Comfort. We feel Select Comfort and Sleepy's has lost

site of ethical and moral business standards. Sleepy's gave us two weeks to be totally

satisfied, and if we were not, they would exchange. Well, we have had these mattresses

one week. Our original salesperson, Andy at Sleepy's, is on vacation, and the gentleman

we saw, Sunday, did not help us one bit, other than tell us to call Customer Service.,

he was not even able to give us a phone number or extension to reach a supervisor.

We have called our credit card company and requested they NOT pay Sleepy's

based on our complaint. They will be sending us forms to fill out, etc., and upon

our information will make a decision. The Supervisor at Sleepy's told us this would

ruin our credit, which was another bit of "misinformation," according to our credit

card company.

Dorothea and Sheldon Rubin

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