Aqua guard classic.

COMPLAINT 30-10-2006 by durga prasada rao.

I Had placed a job request to repair my aqua guard classic

on 17th august 2006. at my residence SAD-1 NIO Colony

Dona Paula Goa.

On 18th evening at 5.30pm a service engineer named Marshall came to execute the job request. He did some work and said the work is done. he had give an estimate amount of Rs. 615/-. He wrote the parts names and service

charge on the proforma for service contract. He said that he does"nt have the cash memo book. I paid him Rs. 600/-

He also said that when he comes to dona paula after a day or two he will bring the original receipt with him. then I told him I shall pay the rest Rs.15/- . The same day after an hour a phone call came to my residence asking whether Mr. Marshall came and attended the job or not, my people at home said yes. then the receptionist yogita or usha asked

how much was the total bill and how much did you pay to

marshall, we replied all the queries patiently. The aqua guard classic started working from 19th morning. every thing we forgot. Recently on 27th september we happened to move to a new house in the same colony , I have to remove the machine and fit it in the new house. when we fitted the new machine It was not working again it is stopping at the yellow light, the plumber from your aqua guard who came to fit the steel part ( water regulator) told me that the water sensor fitted was a duplicate one and it is not a real part of the aqua guard system. He also noted that it is broken. when I again contacted marshall he said he cannot come. I again spoke to the reception and on 28th October Mr. Shivanand came at 3.30 pm and put the sensor part. this is the correct part of the system. earlier marshall played a trick by connecting a very small glass sensor with tape and inserting it in the instrument's socket. after a month when the instrument was moved, it got loose contact and spoiled

the sensor wires also got dislocated. Now again shivanand is asking money Rs.250/- I had already paid Rs. 600/- to marshall and waiting for him to come with the cash memo so that I can pay him the balance rs.15/-. Till to date he never came.

we want to know whether the money really reached the firm's cash department or swallowed by Marshall and other's

alone. what is the reason for not serving us the original cash memo, as the lady at the reception also told us that we will send by post till to date the post did not come. This is the history of your service personnel and staff at your

porvorim service centre for Goa Lobby. The situation is very bad. I am sending to you the duplicate receipt issued by

Marshall and duplicate part (which he had put as a sensor)

by post.

thanks

durga Prasad.

scientist

E 22

NIO Colony