DELL Complaint # 502644
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DELL Complaint # 502644 Can you please post this string of correspondences between myself, a local TV station, the Commonwealth of Virginia Department of Consumer Affairs & Consumer Services and DELL? I find it hard to believe that a company of this size, that supposedly prides itself on its customer service, treats its customers so poorly. I also don't understand how a company that has the volume of complaints posted on your website can continue business as usual. Doesn't the federal government have some sort of agency that monitors for this type of bad behavior? I have yet to decide whether to file a complaint with the Federal Trade Commission or small claims court in my state. I just suffered a heart attack, which was attributed primarily to stress. It seems that it may be in my best interest to give up rather than continue and risk further degradation of my health. I have made it a personal goal to insure that I inform anyone looking to purchase a PC to avoid DELL like the plague. I seriously recommend that anyone looking to make such a purchase only do so at a local business where they can use various models to insure their needs will be met and where they canb put a face and name on their purchase. Dealing with DELL has taught me that you want to be able to walk into a business and confront the owner if the product fails to deliver! Although it virtually impossible to email Dell (due to the fact that they use "support" websites as opposed to provding email addresses, please note that I did manage to get the email address of one of their employees. This employee was a manager of Vice President. Her name is Jennifer McDaid and her email address is Email User. Please forward a copy of this email to her. Thanks for your time & interest, Louis Slade --- Email User wrote: > Subject: RE: Re: Fwd: Complaint # 502644 > Date: Mon, 13 Mar 2006 11:29:20 -0500 > From: <Email User> > To: Email User > > Suggest you contact the Federal Trade Commission > 877-382-4357 to file a > complaint. Perhaps you should return everything to > Dell by certified > mail then contact your credit card company to > reverse the charges. Best > regards. > > -----Original Message----- > From: Cindy or Louis Slade > [mailto:Email User] > Sent: Friday, March 10, 2006 8:08 PM > To: NBC12 On Your side > Subject: Fwd: Re: Fwd: Complaint # 502644 > > I ordered a DELL computer via phone in June 2005. > When > the computer arrived, I found that the packing slip > didn't contain all of the items I requested. > Dell shipped the computer with a 250 GB hard drive > instead of the 400 GB hard drive I ordered. They > also > failed to send the speaker system I ordered. Despite > repeated attempts too resolve these issues, DELL has > yet to provide adequate remedy. I filed a complaint > (# > 502644) with the Commonwealth of Virginia Department > of Consumer Affairs & Consumer Services in August. > DELL promised to send the correct hard drive and > speakers and the complaint was closed by the > Commonwealth of Virginia Department of Consumer > Affairs & Consumer Services on September 14, 2005. > DELL did send the hard drive, but it did not contain > the operating system (Windows XP) nor any software. > I > continued to work with DELL to resolve these issues > until Jan 7, 2006. At that time, I contacted the > Commonwealth of Virginia Department of Consumer > Affairs & Consumer Services and informed them that > DELL had not made good on their promise. They told > me > they'd look into it and get back to me within a few > days. On Jan. 19, 2006, I again contacted the > Commonwealth of Virginia Department of Consumer > Affairs & Consumer Services and asked about the > status > of my complaint. I heard nothing so made another > contact on March 6, 2006. On March 9, 2006, the > Commonwealth of Virginia Department of Consumer > Affairs & Consumer Services informed me that, > despite > DELL's promise to provide them with a written > response, DELL has failed to do so. > Can you help? This computer cost greater than $2500 > and DELL doesn't seem interested in correcting their > error. All I'm asking is to be able to keep the 400 > GB > hard drive free of charge, or to have DELL install > the > operating system and software on it before I return > the 250 GB hard drive. > > Below is the string of email correspondence between > DELL, the Commonwealth of Virginia Department of > Consumer Affairs & Consumer Services and myself. > > > Thank You, > > Louis Slade > 711 Old Town Drive > Colonial Heights, VA. 23834 > > Phone > Home 804-526-0899 > Cell 804-921-1020 > > > --- Joseph Boisineau > Email User wrote: > > > Date: Thu, 09 Mar 2006 12:10:58 -0500 > > From: "Joseph Boisineau" > > Email User > > To: Email User > > Subject: Re: Fwd: Complaint # 502644 > > > > Dear Mr. Slade: > > In January I was advise by Dell that I > would > > receive a written response. However, despite > several > > additional calls to Dell, I have not received a > > response. I cannot compel dell to respond. > > You have the option of a private right of > > action through small claims court. If you decide > to > > go to court, you would be wise to consult an > > attorney, even though an attorney is not necessary > > in small claims court. > > You can contact the Clerk of General District > Court > > for Colonial Heights for additional information. > > I am sorry that I did not respond to your > > voice mails. I don't have any record of receiving > > them. > > Thank you. > > Joe Boisineau > > > > > > > > Joseph W. Boisineau > > Dispute Resolution Unit > > (804) 371-8999 > > > > >>> Cindy or Louis Slade Email User > > 10:00:41 PM Monday, March 06, 2006 >>> > > Please provide information on the next steps I > need > > to > > take to move forward on this complaint. I have > left > > two voice messages on your answering machine and > > have > > not recieved any response. > > > > Thank You, > > > > Louis Slade > > > > --- Cindy or Louis Slade Email User > > wrote: > > > > > Date: Thu, 19 Jan 2006 03:24:56 -0800 (PST) > > > From: Cindy or Louis Slade > > > Subject: Fwd: Complaint # 502644 > > > To: Email User > > > > > > I haven't heard anything regarding this > > > correspondence. Please contact me and let me > know > > > the > > > status. > > > > > > Thank You, > > > > > > Louis Slade > > > 711 Old Town Drive > > > Colonial Heights, VA 23834 > > > > > > --- Cindy or Louis Slade Email User > > > wrote: > > > > > > > Date: Sat, 7 Jan 2006 07:23:24 -0800 (PST) > > > > From: Cindy or Louis Slade > > Email User > > > > Subject: Complaint # 502644 > > > > To: Email User > > > > CC: Jennifer McDaid Email User > > > > > > > > Dear Mr. Boisineau, > > > > > > > > I am writing to inform you that, despite > DELL's > > > > assurance that my complaint would be resolved > to > > > my > > > > satisfaction, it has not. I feel I have given > > DELL > > > > every opportunity to reach an equitable > > agreement. > > > I > > > > would like to know what actions I may now > take. > > > DELL > > > > did provide the hard drive, however, they > failed > > > to > > > > have the operating system and software > installed > > > at > > > > the factory and have refused to pay a local > > > > technician > > > > to do so. The hard drive is of little use to > me > > > > without these installations. > > > > Copied below is the long string of email > > > > correspondences between Ms. McDaid, of DELL, > and > > > > myself. > > > > > > > > > > > > Thank You for your prompt attention to this > > > > complaint, > > > > > > > > > > > > Louis Slade > > > > 711 Old Town Drive > > > > Colonial Heights, VA 23834 > > > > home phone 804-526-0899 > > > > cell phone 804-921-1020 > > > > > > > > > > > > > > --------------------------------------------------------------- > > > > --- Cindy or Louis Slade <Email User > > > > > wrote: > > > > > > > > Date: Mon, 19 Dec 2005 12:38:18 -0800 (PST) > > > > From: Cindy or Louis Slade > > <Email User > > > > Subject: RE: RE: RE: RE: RE: 502644 > > > > To: Jennifer McDaid <Email User > > > > > > > > > Since I haven't received a response to the > > > previous > > > > email, I assume that DELL isn't willing to > > > resolve > > > > my > > > > complaint. > > > > I will contact the Commonwealth of Virginia - > > > Dept. > > > > of > > > > Agriculture & Consumer Affairs and advise > them > > > that > > > > Dell has failed to resolve my complaint. As > > > stated > > > > in > > > > previous emails, I will also ask that they > find > > > > DELL > > > > to be in breach of our agreement and ask that > > > DELL > > > > be > > > > required to refund all fees paid, be required > > to > > > > pay > > > > to have all files and programs transferred to > a > > > PC > > > > from another supplier and be required to > > > reimburse > > > > me > > > > for time spent trying to reach successful > > > > resolution. > > > > > > > > > > > > > > > > > > > > > > ----------------------------------------------------------------- > > > > Date: Tue, 13 Dec 2005 14:30:51 -0800 (PST) > > > > From: "Cindy or Louis Slade" > > > <Email User > > > > Subject: RE: RE: RE: RE: RE: 502644 > > > > To: Email User > > > > > > > > So how does DELL intend to correct this > > mistake? > > > > The > > > > technician stated that he could do the work > > > however > > > > the contract doesn't cover the charge? > > > > > > > > What I expect is to have the new hard drive > > > > installed > > > > and all files and software functioning before > > the > > > > technician leaves. If DELL can not, or will > > not, > > > > guarantee this, please let me know as soon as > > > > possible. > > > > > > > > > > > > > > ----------------------------------------------------------------- > > > > Subject: RE: RE: RE: RE: RE: 502644 > > > > Date: Mon, 12 Dec 2005 10:59:24 -0600 > > > > From: Email User > > > > To: Email User > > > > > > > > The hard drive replacement does not come > > > > preinstalled. > > > > The only time it > > > > will is within the first 21 days if the > > original > > > > hard > > > > drive had a > > > > defect. In this case we were only able to > send > > a > > > > blank > > > > hard drive since > > > > it was an upgrade. I do understand that it > was > > > not > > > > your error and it > > > > was > > > > left off the order by mistake, however we do > > not > > > > have > > > > preloaded hard > > > > drives to send in this case. The tech that > > comes > > > > out > > > > to install the > > > > system and if he is transferring files that > > would > > > > not > > > > include transfer > > > > of software. Software cannot be transferred > > like > > > > data > > > > files only > > > > reinstalled on the new hard drive. > > > > > > > > > > > > Jennifer McDaid > > > > Dell Executive Support > > > > > > > > -----Original Message----- > > > > From: Cindy or Louis Slade > > > > [mailto:Email User] > > > > Sent: Tuesday, December 06, 2005 6:06 PM > > > > To: McDaid, Jennifer > > > > Subject: RE: RE: RE: RE: RE: 502644 > > > > > > > > I talked to the service provider today. An > > > > appointment > > > > is scheduled for > > > > Dec 21st. He stated that he thought all the > > > > software > > > > was preloaded on > > > > the replacement hard drive. Do you know if > this > > > is > > > > true? If you don't > > > > know, can you find out? He seemed surprised > > that > > > he > > > > might have to > > > > transfer programs. He indicated he thought he > > was > > > > only > > > > transferring > > > > files. However, my PC came loaded with a lot > of > > > > software and I'm > > > > expecting that software to either already be > > > > installed > > > > on the > > > > replacement hard drive or be > > > transferred/installed > > > > on > > > > it. > > > > > > > > > > > > > > > > > > ================================================================ > > > > Subject: RE: RE: RE: RE: RE: 502644 > > > > Date: Mon, 5 Dec 2005 15:22:07 -0600 > > > > From: Email User View Contact > > > > Details > > > > Add Mobile Alert > > > > To: Email User > > > > > > > > I have contacted the service provider and > they > > > will > > > > be > > > > contact you at > > > > number 804 921 1020. > > > > > > > > I do apologize for the delay. I did advise > the > > > > service > > > > provider that > > > > you > > > > will be going out of town on the 8th and need > > > this > > > > done before then. > > > > > > > > > > > > Jennifer McDaid > > > > Dell Executive Support > > > > > > > > -----Original Message----- > > > > From: Cindy or Louis Slade > > > > [mailto:Email User] > > > > Sent: Thursday, December 01, 2005 8:27 PM > > > > To: McDaid, Jennifer > > > > Subject: RE: RE: RE: RE: RE: 502644 > > > > > > > > I called tonite to schedule the appointment. > > > > Michelle > > > > told me that I > > > > had > > > > called the wrong number. She said that the > > number > > > > you > > > > gave me was for > > > > corporate support, not home PCs. She > > transferred > > > me > > > > to > > > > Dell's Hardware > > > > Support line. I waited on line for over 20 > > > minutes > > > > before Ted answered. > > > > He said that the number > > > > (065080642 for the service call number) did > not > > > > match > > > > the information > > > > he > > > > had (my name, address, phone number). I then > > gave > > > > him > > > > the other number > > > > you gave me (H670969577). This alo did not > > match > > > > any > > > > record he had. He > > > > then wanted to transfer me to another number > > and > > > > have > > > > them verify my > > > > information. I told him no, that I had been > > > passed > > > > around enough > > > > tonite. > > > > > > > > You need to have someone who is VERY INFORMED > > > about > > > > this case contact > > > > me > > > > at 804-921-1020. I will be leaving for > vacation > > > on > > > > December 8th. If I > > > > am > > > > not contacted, and satisfied that the needed > > work > > > > has > > > > been scheduled > > > > and > > > > will be done correctly, before that date, I > > will > > > > contact the > > > > Commonwealth of Virginia - Dept. of > Agriculture > > & > > > > Consumer Affairs and > > > > advise them that Dell has not only failed to > > > > resolve > > > > my complaint but > > > > has acted in an unprofessional and > > irresponsible > > > > manner. At that time I > > > > will also ask that they find DELL to be in > > breach > > > > of > > > > our agreement and > > > > ask that DELL be required to refund all fees > > > paid, > > > > be > > > > required to pay > > > > to > > > > have all files and programs transferred to a > PC > > > > from > > > > another supplier > > > > and be required to reimburse me for time > spent > > > > trying > > > > to reach > > > > successful resolution. > > > > In addition, I will also take out ads in > trade > > > > magazines and post the > > > > string of emails between your comapny & > myself > > > all > > > > over the internet. I > > > > will expend much effort making sure that > others > > > > don't > > > > make the same > > > > mistake I did. Your commercials give the > > > impression > > > > that DELL is very > > > > customer oriented. Well, those ads are false > > > > advertisement and I intend > > > > to make an issue of that as well. > > > > This is DELL's last chance to resolve this > > issue! > > > > > > > > > > > Thank You, > > > > > > > > Louis Slade > > > > > > > > > > > > Subject: RE: RE: RE: RE: RE: 502644 > > > > Date: Tue, 29 Nov 2005 12:57:14 -0600 > > > > From: Email User View Contact > > > > Details > > > > Add Mobile Alert > > > > To: Email User > > > > > > > > I show in the notes that they have been > trying > > to > > > > contact you at number > > > > 901-294-2138. It looks they may have the > > > incorrect > > > > number. You can give > > > > them a call at number 800-624-9897 x 72-31149 > > and > > > > give > > > > them the number > > > > 065080642 for the service call number. They > > will > > > > then > > > > be able to set up > > > > a time with you to get this done. > > > > > > > > > > > > Jennifer McDaid > > > > Dell Executive Support > > > > > > > > -----Original Message----- > > > > From: Cindy or Louis Slade > > > > [mailto:Email User] > > > > Sent: Sunday, November 27, 2005 12:14 PM > > > > To: McDaid, Jennifer > > > > Subject: Fwd: RE: RE: RE: RE: 502644 > > > > > > > > I still haven't heard from anyone concerning > > > this. > > > > > > > > --- Email User wrote: > > > > > > > > Subject: RE: RE: RE: RE: 502644 > > > > Date: Tue, 15 Nov 2005 08:07:49 -0600 > > > > From: <Email User > > > > To: <Email User > > > > > > > > I have this set up. The order number is > > > 670969577 > > > > for the amount of > > > > $208.95. Someone should be contacting you > in > > > the > > > > next couple of > > > > days. > > > > The ref number for the credit to your Dell > > > > Financial > > > > Account is > > > > 065017087 for the amount of $210.00. > > > > > > > > Thank you, > > > > > > > > Jennifer McDaid > > > > Dell Executive Support > > > > --- Email User wrote: > > > > > > > > Subject: RE: RE: RE: 502644 > > > > Date: Thu, 10 Nov 2005 08:21:56 -0600 > > > > From: <Email User > > > > To: <Email User > > > > > > > > I have found out that we cannot have Dell > set > > > up > > > > the order for Dell > > > > pay due to the tax law howwever I can set > it > > up > > > > and charge to your DFS > > > > > > > > account then as a customer sat credit I can > > > > credit > > > > the DFS account for > > > > > > > > a rounded up amount. > > > > > > > > This will be for the installation of the > > > system, > > > > correct? > > > > > > > > > > > > Jennifer McDaid > > > > Dell Executive Support > > > > > > > > -----Original Message----- > > > > From: Cindy or Louis Slade > > > > [mailto:Email User] > > > > Sent: Wednesday, November 09, 2005 5:46 PM > > > > To: McDaid, Jennifer > > > > Subject: Fwd: RE: RE: 502644 > > > > > > > > What is the status of this? If we can't > reach > > > > resolution, I need to > > > > inform the Commonwealth of Virginia - Dept. > > of > > > > Agriculture & > > > > Consumer Affairs that we can't agree on > > terms. > > > > Please reply by November 14th. > > > > > > > > Thank You > > > > > > > > --- Email User wrote: > > > > > > > > Subject: RE: RE: 502644 > > > > Date: Thu, 3 Nov 2005 17:21:08 -0600 > > > > From: <Email User > > > > To: <Email User > > > > > > > > I will need to check on this for you. From > > > > what > > > > I > > > > have always been > > > > advised is that Dell cannot pay for these > > for > > > > the > > > > customer due to a > > > > tax law called the nexus law. If I cannot > > have > > > > Dell pay for this I > > > > will set up a credit back to your dfs > > account > > > > for > > > > 150.00 as a customer > > > > > > > > sat issue then charge the installation to > > the > > > > dfs > > > > account. I will > > > > speak to someone about this tmrw and get > > back > > > > with > > > > you. > > > > > > > > Thank you > > > > > > > > > > > > Jennifer McDaid > > > > Dell Executive Support > > > > > > > > -----Original Message----- > > > > From: Cindy or Louis Slade > > > > [mailto:Email User] > > > > Sent: Thursday, November 03, 2005 1:20 AM > > > > To: McDaid, Jennifer > > > > Subject: Fwd: RE: 502644 > > > > > > > > Can you please provide an update on my > > > > request? > > > > I'm anxious to reach > > > > resolution on this issue. > > > > > > > > --- Cindy or Louis Slade > > > > <Email User > > > > wrote: > > > > > > > > Date: Sat, 29 Oct 2005 05:42:06 -0700 > (PDT) > > > > From: Cindy or Louis Slade > > > > <Email User > > > > Subject: RE: 502644 > > > > To: Email User > > > > > > > > Yes, it was a service requested when I > > filed > > > > out > > > > the on line order. It > > > > > > > > did not show up on the order that was > > > > shipped. > > > > However, DELL > > > > represenative Annette and I discussed > this > > > > and > > > > she > > > > agreed to provide > > > > this service (case # 106406152). I then > > > > received > > > > a > > > > job number # > > > > 5356-860 from INSTALLS, INC to provide > the > > > > service. > > > > Given that you agreed to provide the 400 > GB > > > > hard > > > > drive, I decided to > > > > wait until its arrival before using this > > > > service. > > > > I spoke to the local > > > > > > > > technician (Bill Mackin of MTI - phone > > > > number > > > > 804-639-2410) and he > > > > agreed to install the new hard drive and > > > > transfer > > > > all files and > > > > programs from the old one to the new > under > > > > this > > > > job once I received > > > > the new hard drive. I subsequently > received > > > > it > > > > and > > > > called him to set > > > > up an appointment. He checked with > > INSTALLS, > > > > INC > > > > and was told that the > > > > > > > > job had been cancelled by DELL. > > > > Obviously, I would prefer to have a > > > > qualified > > > > technician perform this > > > > work as opposed to me attempting to do so > > > > even > > > > with the assistance of > > > > your expert staff. I don't feel qualified > > to > > > > transfer all the files > > > > and programs nor do I feel qualified to > > make > > > > sure > > > > that all of my > > > > personal information is permanently > removed > > > > from > > > > the old hard drive. > > > > Since DELL agred to provide this service, > > > > but > > > > I > > > > haven't yet used it, I > > > > > > > > don't understand why it was cancelled by > > > > DELL. > > > > Having this work performed is all the > > > > remains > > > > to > > > > be done to resolve > > > > this issue with my order. > > > > I appreciate your efforts to achieve a > > > > successful > > > > resolution to this > > > > complaint. > > > > Sincerely, > > > > Louis Slade > ----------------------------------------------------- > > > > Subject: RE: 502644 > > > > Date: Fri, 28 Oct 2005 08:17:05 -0500 > > > > From: Email User View > > Contact > > > > Details > > > > > > > > Add Mobile Alert > > > > To: Email User > > > > > > > > > > > > Mr. Slade, > > > > > > > > I apologize for the frustration this may > > > > have > > > > caused. > > > > I would like to > > > > make certain I understand what you are > > > > needing. > > > > You are needing a > > > > basic setup and transfer of files on the > > > > system? > > > > Was this something > > > > you purchased with the order of your > > system? > > > > > > > > > > > > Jennifer McDaid > > > > Dell Executive Support > > > > > > > > -----Original Message----- > > > > From: Cindy or Louis Slade > > > > [mailto:Email User] > > > > Sent: Tuesday, October 25, 2005 8:49 PM > > > > To: McDaid, Jennifer > > > > Subject: RE: 502644 > > > >
> > > > Dear Ms. McDaid, > > > > > > > > I regret to inform you that > the > > > > technician was informed > > > > today that Dell had cancelled the in home > > > > installation contract. I > > > > can't begin to tell you just how > > frustrating > > > > it > > > > has been dealing with > > > > this order! > > > > The invoice for the order placed on line > > > > show > > > > this > > > > as: > > > > Installation Services: > > > > HOME PC INSTALLATION PLUS FILES AND > > SETTINGS > > > > TRANSFER > > > > ISINSTD [981-0429] 32 > > > > > > > > Please re-instate this service given that > > it > > > > was > > > > on the original > > > > order. > > > > If this can't be done within the next 48 > > > > hours > > > > please let me know. > > > > I'll > > > > inform the Commonwealth of Virginia - > Dept. > > > > of > > > > Agriculture & Consumer > > > > Affairs that we can't agree on terms and > > > > that > > > > I'd > > > > like to take this to > > > > > > > > matter to the next level. At this point, > > I'm > > > > thinking that the time > > > > I've invested in trying to right this > > matter > > > > has > > > > substantial value. > > > > All I've asked for all along is to be > given > > > > the > > > > product and services > > > > that I ordered. I think that is a fair > and > > > > reasonable request, but it > > > > seems an impossible one for DELL to meet. > > > > > > > > Sincerely, > > > > > > > > Louis Slade > ----------------------------------------------------- > > > > Subject: RE: 502644 > > > > Date: Fri, 21 Oct 2005 15:04:03 -0500 > > > > From: Email User View > > Contact > > > > Details Add Mobile Alert > > > > To: Email User > > > > > > > > > > > > Once the hard drive comes back to Dell > what > > > > the > > > > amount of the > > > > merchandise that was purchased will be > > about > > > > 2713.73 maybe a little > > > > less if there are taxes that will be > > > > credited > > > > on > > > > the returned hard > > > > drive. > > > > > > > > The local technician that you choose to > use > > > > can > > > > either get a call set > > > > up for a specific time frame (in a 2 hour > > > > window) > > > > with one of my > > > > senior technicians here between the hours > > of > > > > 8am > > > > -7pm cst time or call > > > > > > > > Dell technical support if needed after > > those > > > > available hours. I will > > > > need to have at least a 48 hour advance > > > > notice > > > > to > > > > set up the time > > > > frame for a call back due to work volume. > > > > > > > > I will send you the shipping label that > you > > > > will > > > > receive in 3-4 days. > > > > It > > > > will have a time frame good for 2 weeks > to > > > > use > > > > to > > > > send back to us, so > > > > that should give you time to get the new > > one > > > > put > > > > in the system. If > > > > more time is needed let me know and I can > > > > send > > > > a > > > > new label. > > > > > > > > > > > > Thank you, > > > > > > > > Jennifer McDaid > > > > Dell Executive Support > > > > > > > > -----Original Message----- > > > > From: Cindy or Louis Slade > > > > [mailto:Email User] > > > > Sent: Thursday, October 20, 2005 5:05 PM > > > > To: McDaid, Jennifer > > > > Subject: RE: 502644 > > > > > > > > I have received the hard drive and the > > > > memory > > > > key. > > > > > > > > We need to reach agreement on the final > > > > account > > > > balance and how the > > > > local technician can contact your > technical > > > > staff > > > > to guide him through > > > > > > > > the process of installing the new hard > > drive > > > > and > > > > transferring the > > > > files and programs from the old
____________________________________________________________________________________ Want to start your own business? Learn how on Yahoo! Small Business (http://smallbusiness.yahoo.com) From: Message Author (click here to email author)Date: Saturday, 28-Oct-06 00:09:06 CDT Business: Reply Online Consumer: Comment On This Comment On ThisI was cheated by Dell Financial Services for a part (Laptop Battery) that I ordered in May 2008. The customer service representative asked me to switch over to the Dell Financial Services asked me to open up a credit account to get a better deal. However, I did not receive the product and was charged for it. Also, I got a letter from Dell stating that I have a problem in my account for which the services have been declined. The Dell debt collection department kept on harassing me to pay back the money owned without spending time with me with respect to find out why I didn't receive the part. They kept on calling me with black calls from India. Finally, I decided to pay back the amount owned along with the penalty to get rid of Dell. I have been quite surprised to know that I am not unique here. NY state has filled a case against Dell for cheating customers by not providing them the promised services. I will not buy a product from this company any more. From: Message Author (click here to email author)Date: Sunday, 24-Aug-08 00:08:14 CDT Business: Reply Online Consumer: Comment On This |
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