Verizon DSL

We purchased Verizon DSL and paid up front to have the service hooked up.

When the day came to download and get the service running after many, many

hours on the phone with a service tech the service was still not connected.

We did get told that we would have a service ticket activated to have

someone come out and help us. Well it has been two or three weeks later and

yet no sign of anyone. So I called today and I was told that the note from

the original service tech was incomplete so the "ticket" was cancelled. I

asked her how this was our fault and what did that do to get the situation

rectified and she just said "sorry". I then asked her why if I made an

agreement for a bill of approximately $40.00 a month why was I charged a

second time for $97.00 and she said "that department was closed". I asked

to speak to her supervisor and I was told "they are busy" . I have come to

two conclusions that one Verizon DSL has EXTREMELY bad customer service and

two you will pay more for that EXTREMELY bad customer service and still not

have service hooked up. In her defense she did say we could "Try" to

trouble shoot and see if they could get me hooked up now. I asked her if

she was crazy and said no we went to someone that could hook us up in a

timely manner and with out the high costs and EXTREMELY bad customer

service. The only problem I have now is getting my money back for a service

that was NEVER provided.

Single Mom

Joyce

Manchester, NH

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