Computers Plus in New Mexico

This company has atrocious business practices and should be avoided at all costs.

I bought a projector off this company on Ebay. I paid immediately. They shipped the projector in decent time. When I received the projector however, I discovered that it was broken and not as described. I emailed them to complain. They refused to issue a refund if i returned the equipment. I filed a Paypal claim. I received two independent quotes from two separate companies that showed th projector was faulty and the bulb needed replaced. Paypal awarded the claim in my favor.

Once Paypal refunded my money, the seller went completely berzerk. They harrassed me via email. Filed Square Trade complaints and even attempted to file a non-paying bidder complaint with Paypal over an item that they were forced to refund.

They have the product returned to them with signature required and still harrass me via email.

Stay away from this company:

Russell Zittlosen

Computer Plus

3229 22nd Ave

Rio Rancho, NM 87124

505-891-0017

fax: 505-891-5494

Ebay seller id: computersplusnm

Comment On This

I have known Computer Plus and its owner, Russell, for nearly 10 years now. I have found this company to be exceptional. Very high level of integrity, reliability and knowledge. They have helped me out of many jams.

I am taking the liberty to summarize their documented business successes. On eBay alone, they have successfully satisfied over 6000 documented customers and untold undocumented customers. Their rate of dissatisfied customers is less than ¾ of 1%. That’s well over 99.2% satisfied!

I noted that many of these dissatisfied customers are part of the international community. Being in retail sales myself, I understand the difficulties of selling to the international community. Dealing with customs, fraud and packages lost in shipping forced me out of this market. However, Computer Plus continues to service this market.

What is amazing, out of possibly over 10,000 customers and over 11 years in business, only TWO (2) have felt the need to complain publically. Well, now with my statement, TWO (2) have felt the need to praise publically. Feel free to email me for details, R. Miller, aimhigh8 AT aol.com

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I only had Great Experience with this seller - I have been doing business with for over 9 month now - on an ongoing basis- they are fair - friendly- professional and have done very professional work. Never had an issue. Pleasure doing business with this company . Sincerely Bruno Riechert 205-733-3763

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The buyer in question did NOT produce the 2 independent quotes from two separate companies when PayPal asked for them. This is the first lie. ComputerPlus instructed PayPal to release the funds so that the case could move forward in a timely manner. His second lie is in stating the projector did not work. When our technician opened the box containing the returned projector, and set it up on our test bench, it WORKED PERFECTLY right out of the box. We relisted the projector on eBay, sold it within days, and shipped immediately upon payment. Within a few days, we received POSITIVE feedback from the recipient stating it worked perfectly. This feedback is visible today as a permanent record.

As for the alleged email harrasment, the BUYER forgot to mention how he signed the owner of Computerplus up on several internet finance sites which caused a barrage of telephone calls, disrupting phone operations for days. YES, a few emails asking for a cease fire were sent by Computerplus along with promises of legal action to be taken if the buyer did not cease his harrassment.

By the way, eBay found in favor of ComputerPlus concerning the non-paying bidder complaint.