hsbc motgage company / mortgage loan

the problem I am having is with HSBC mortgage corporation (USA)

suite 02431 buffalo NY 14270-0241. My name is Dawn Brown I hold a mortgage account with HSBC, my complaint is, I was doing a refinance on my second mortgage with US bank when the refinance was complete US bank cut a check #510766174 for $ 57,705.00 , the remaining balance on my account was $ 57,665.66. I had made the August payment in the amount of 591.02 on August 1 2006. On August 11, 2006 an official US bank check #510766174 was mailed to HSBC mortgage corp. Suite #0241 in the amount of $ 57,705.00, but was not applied to my loan instead they sent it back to US bank which they didn't receive until a month later. which caused additional interest to accrue, the reason they sent it back was they were unable to locate the account. The account number was written on the check with my name. I have not received any contact from HSBC to try to resolve this situation I have given HSBC my permission to talk with US bank about this and HSBC refuses to talk to them. Now they have taken my account to the collections division and have been calling to collect on the remaining balance of $ 536.57

I do not feel I am responsible for paying this off. As I was supposed to receive a refund check from HSBC, because as you can see the check that US bank sent was more than the payoff amount. I do not feel that HSBC is being helpful in any way I feel the are deliberately trying to avoid us so they don't have to pay the money but I do not have the money to pay it and I should not have to. US bank and I have tried everything in our power to resolve this issue

I would greatly appreciate any help with this issue. Thank you

Sincerely,

Dawn Brown

Comment On This

I have a friend that is constantly having problems with HSBC. He straightens things out; and then later

they start all over again attempting to

scam thousands of dollars out of him;

i.e. huge additional monthly payment;

call in on balloon; again attempting to refinance and trying to get additional monies from him amounting to over $90,000. He has a very small home; is

a retired, disabled vet on a small pension; not yet eligible for social security. How can we help him? Who can he contact to get this straightened out.