Consumer Complaints

I read about this website in an assigned article for a

Technology and Marketing class I'm taking at Temple

University. I wanted to take the time to post a complaint I

had with a company I was ripped off by online called

Ipodmechanic.

My ipod broke on me, and a friend of mine told me about this

place Ipodmechanic.com. I was kind of reluctant to send it in

to them, but since they had ALL POSITIVE REVIEWS, I figured

it would be a good idea. Well, I sent my ipod in, they

charged my credit card and claimed to fix it. They sent it

back and it still wasn't working. After trying for a week to

get in contact with them, they agreed to take it back for

warranty repairs.Their customer service is very horrible.

I've had to send them multiple e-mails to get in contact with

them. Only when I responded to an automatic e-mail reminder

to leave them a review, did they contact me back. They

claimed my e-mails went into the spam folder. Anyway, I sent

my ipod back for repairs, Only they claimed they never got

it. I have the UPS documentation to show that it was signed

for, but they claimed that the person who signed for it is no

such employee, and that they do not have it. UPS launched an

investigation and Ipodmechani told UPS they were having a

problem with internal theft. But they kept me in the dark

about it. One of their employees stole my ipod and they're

refusing to admit it to me or compensate me for it. They took

my money and my ipod. After going onto the site and leaving a

product review, I discovered why they have all positive

feedback; they take the negative feedback down. This has

been very stressful for me and has been going one since

labor day weekend. My credit card company is sending me the

forms to try to get my money back that I paid ipod mechanic

for fixing my ipod that they stole, but they still stole my

ipod. While it may seem useless to me, them, having the

resources to fix it, I'm sure made a decent amount off of it

when they sold it.

Thanks,

Jackie L.