Sleepy's

Sleepy's

2075 Broadway (72nd street)

New York, NY 10023

My experience with Sleepy's is a complete nightmare. My wife and I decided

it was time to buy a new mattress so we went to Sleepy's because we thought

they were the leading authority in mattresses and because we thought it was

a very reputable company. Wrong! Very wrong! So we picked out a mattress

and thought we were on the way to better sleep. First problem was getting

someone to call back to confirm a delivery date. I called twice to change

the delivery date before I got anywhere. Seems like they just cared to make

the deal and that's it. Well, that was the least of my worries. When we

finally got the mattress, it smelled of mold, chemicals. It got so

unbearable that the whole house smelled like it. My wife's pajamas, hair

reeked of that obnoxious, toxic? odor. Mind you my wife is pregnant and is

know worried it might affect our unborn child. So, we figured we let it air

out the next day while we were at work. Huge mistake. When we opened the

door we faced a virtual wall of chemical odor...so unbearable that I had to

put the mattress back in the plastic, duct tape it, leave it in our bedroom

with the doors closed and the windows wide open! Mind you, it's not summer

time. So we called customer service a couple of times. We explained our

situation and the customer service lady admitted that all the simmons

beautyrest mattresses smell like that because of afire retardant chemical

they put in the foam. We asked her why this wasn't told to us, etc, etc.

Bottom line is that she wasn't surprised so I'm assuming it's all too

familiar. She told us we can get it exchanged and recommended going to the

store we bought it from. There, it takes a turn for the worse. The manager

there (72nd st. location, by the name of "Bond") was absolutely rude and

could careless about our situation. He kept telling us to call customer

service over and over and walked away when a customer came in. I asked for

a business card, he pretended not to have one and wrote down his name on

paper, "Bond". When I asked for his first name he said, everyone knows me

by Bond, Mr. Bond (James bond???) We called customer service the next day

and only after I told her that I've read up on al the complaints and people

getting sick did they accept a return...but I would have to pay the pick up

charge of 59 dollars!!! The nerve! So now I am down 59$ but worse of all

was the fact that we might get sick, especially our unborn child. The

experience was dreadful and potentially hazardous. I will make sure I tell

everyone I know about this experience. Do not take a chance with Sleepy's.

I should have done my research before buying from them. This is the

absolute worse customer service experience I have ever had. I wouldn't

recommend dealing with Sleepy's to my worse enemy.