Delta Airlines/Bereavement rates/customer service

I tried to fly my son home last week for my father's funeral. On Sat.,

11/18, I did not have computer access at my mom's house, so I tried to buy a

ticket on the 800 phone line. They quoted me a price of 1578. When I was

finally able to go home and get on a computer on 11/20, I got a quote of 584

on expedia, still 1578 by phone. My son arrived at the airport at 7:20 and

was told he was booked for Solomon Islands and not Atlanta, so he could not

board. By the time he got it straight with Delta that he was going to

Atlanta to catch another flight to our state, it was 7:35 and could still

not board. At 8:50 he called me and told me what was going on. I called

Delta's 800 number and was told he was booked for Atlanta. Yeah! BUT he had

to pay $25 to get a ticket change and another flight later that day. Delta

is a rip-off!! I've emailed them and talked with Delta by phone, and they

claim that my son got there too late, at 7:35. He was late by then, after

Delta told him he couldn't get on the flight to Atlanta. By holding my son

up and telling him he was getting on the wrong flight, Delta is making more

bucks. We did not need this additional grief at the time.

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