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Primus Telecommunications Canada Inc. - (Thread:716089)
Posted on Tuesday, November 28th, 2006 at 2:54pm CST by fcab0cae
Company: Primus Telecommunications Canada Inc.
Location: 5343 Dundas St.W., Suite 400
ETOBICOKE, ON, M9B 6K5, CA
November 27, 2006
Primus Telecommunications Canada Inc.
5343 Dundas St.W., Suite 400
Attention: Customer Representative
Account # 110223008 - To follow-up to my letter of November 26, 2006:
As per my telephone conversation with your customer representative Mark on November 24 I have contacted Bell in regard to the overlap of charges to my internet and phone services between your company and Bell.
As I stated during my phone conversation, I had no service with you as of November 3, 2006 when my phone service was transferred back to Bell. As you are aware I was not able to log onto your internet service from that date forward. Please see attached a copy of my phone bill that shows a credit of $18.64 on for the period October 11 to November 9, 2006 and then a charge for the period from the 3rd of November to the 9th of November (for those days when I was returned to service with Bell).
I am totally appalled with the charges that you have applied to my credit card without my knowledge. I transferred my phone and internet services to your company because I understood that there was no contract to sign and I would be saving money monthly. On many occasions, I was unable to contact some of the long distance and local numbers that I call regularily. I had to use my cellular phone for some important calls that I had to make. I really had no choice but to return to Bell services as soon as possible. I had service with your company from the 12th of October to the 3rd of November and payed $134.57. That is quite a substantial payment for the lack of service I received.
The special you were offering me (with no strings attached) was $69.95 a month for both the phone and internet service. I really cannot see how you feel justified in charging me $134.57 for 23 days of which I had little to no access to local and long distance services and internet. It is not fair that I would have to pay your outrageous invoice, pay the usage charges incurred on my cell phone to complete the calls that I could not make on my home phone and have no internet services for more than 2 weeks..
Please review my invoice and send me an explanation and re-imbursment for the overcharges.
I would appreciate a timely response to this and my previous letter.
cc. Bell Canada Case Postale 8712 Succ Centre-Ville, Montreal, QC H3C 3P6
cc. Consumer Complaints ( COMPLAINTS.COM_FORM_MAIL_61537#)
cc: Secretary General, CRTC, Ottawa, Ontario K1A 0N2
> From: COMPLAINTS.COM_FORM_MAIL_61875#
> To: COMPLAINTS.COM_FORM_MAIL_1579#
> Subject: Re: Telephone and internet service overbilling Acct # 110223008 (Thread:716089)
> Date: Tue, 28 Nov 2006 15:53:09 -0400
> Dear Mrs. Tomasso,
> Ref. Account # 110223008
> Thank you for your recent email communication to Primus Canada.
> I regret to inform you that, due to security reasons, we do not open any
> documents sent by email. You are welcome to reply to this message in text
> format and fax your document to the following toll free number:
> For more information on our services & our Terms and Conditions, please do
> not hesitate to visit our website at www.primustel.ca
> Please do not hesitate to communicate with us via email anytime if you have
> any additional questions.
> Thank you for contacting Primus Canada.
> Sincerely yours,
> Email Response Associate
> Primus Canada
> Residential Customer Service
> ----- Original Message -----