Stamps.com rip off

I was suckered into signing up with Stamps.com on a trial basis when I

foolishly clicked on the "get a free laptop" scam. I tried to cancel online

but was unable to, which I found to be absurd, since I signed up online.

When I tried to call to cancel I was left hanging on the phone several times

for long periods of time waiting for someone to pick up. They never did. I

assumed they would send me a welcome letter or something, and I would reply

to that and cancel my trial account. Well, I never heard anything from

them, EVER. I forgot about them until the first charge came through on my

credit card, and when I finally got through to cancel, not only did they

refuse to refund the money for a sevice not rendered, the charged me for a

full other month!!!

They were singularly unpleasant and intractable on the phone as well.

Everyone needs to know what a shabby and useless service this is and do NOT

click on ANY adds, and DO NOT sign up for Stamps.com. Use the post office,

it's free.

Dana Downs

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Yes- same thing happened to me. I signed up and used it a couple of times, then realized how much I was paying just to be enrolled!! When I tried to cancel they talked me into a cheaper plan which I kept for a few months but never used. So I called again and they kept trying to strong-arm me into staying a customer. I said NO, i have been paying 9.99 a month for a year and have not used it - I am an idiot paying this money for NOTHING!! She still didn't want to let me off the hook. When she finally gave in, she tells me I am going to owe another month!! I can't believe these people. I just want out and am never going to sign up for anything like this again.

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When I started with stamps.com, I thought, "This is great. No standing in line. They give you a 'free' scales and some other freebies. What could be bad about that?" It took me from July of 2009 till this month to notice that I was paying $17.99 a month for the privilege of being a member of stamps.com (whether I used the service or not). When I saw stamps.com on my billing, I thought it was legit: after all, they charge my card for stamps. They claim I authorized this, but I'm fighting it because I don't remember anything of the kind (unless it was one of those 5-paged agreements that no one reads. What a bunch of losers. I'm posting this wherever I can find a place to post it. Almost $200 to use stamps.com? My God!

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update... stamps.com supervisor just called me and he said he would cancel the account and refund any fees. so much for their threats and sleazy tactics! dont be fooled and continue to fight them if youre charged!

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I received several soliciting emails from stamps.com and even a phone call regarding why i had closed a trial account last year. You wouldve thought i was talking to Mother Theresa of the Sales World - wonderfully pleasant personality and giving me the world as far as free photo postage, free postage, blah blah if only i would 'try' their service. Well i used up my trial period then emailed them after 4 weeks. Then got an email back saying the cancellation was not valid and that i had to call. I have a vague memory of being on hold forever, then speaking to someone to cancel. Thank God for American Express - theyre better than some family!! I was charged 17.99 and immediately AmEx took care of it AND blocked any future charges from stamps.com. I called stamps.com again to let them know what was happening and a woman said in a very threatening way that i had verbally agreed to a 'lease' and that she would pull the phone recorded conversation and i would be liable for 12 months or an even greater termination fee!! i told her i would report them to the BBB and contact AmEx again to alert them. Please dont get suckered by stamps.com sales pitch- look elsewhere and file reports against them for absurd policies and misrepresentation. Alert your credit card company also.

Comment On This

I too can't figure out how they got my info, but they did and I have the same basic story type that you read here. However, I still have seen my one month credit that they told me and my credit card company? But I did a three way with the credit card company, so I sure they will get at least one month back? I'm contacting the B.B.B both in my home state and in California....Let's keep up the heat..

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I work at a class action law firm and we are investigating this issue. I am interested in talking to people and hearing about their experiences. Please contact me at abby1100ny AT yahoo.com if you have had trouble canceling your account with stamps.com, have been billed fraudulently by stamps.com, or have any questions on this investigation. Thanks, Abigail.

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I made a stamps.com account two months ago to print postage on One envelope instead of having to buy a single stamp, since I never mail anything.

I notice this 17.99 charge on my bank card this month and then I research and find out their scam and not alerting the accounts owners of automatic charges and the difficulty to cancel and now I am going to call them to cancel my account. I called my bank to tell them about this unauthorized charge and they showed me it was also charged last month so 2x 17.99 for services I never used.

Comment On This

I went on their website and try to open what I thought was a 30 day free trial. During the registration process I entered my credit card and during the verification I received a message telling me that there was a problem with my credit card and the page locked up. To make a long story short I tried 2 more times with a second credit card and ended up with 3 accounts. I immediately called and cancelled the account. The only cancelled 1 of the 3 accounts and continue to bill me for the other 2 accounts. I called them and they basically told me that even though I did not use them I was out of luck nad had to pay the monthly service fees. DO NOT SING UP WITH STAMPS.COM.