My experience with Reviva from Eureka Forbes

Few years (4-5) back we bought a Reviva (reverse osmosis filter from Eureka Forbes) and it gave very good service for more than a year until we needed to get it serviced by Eureka Forbes themselves. Our roller coaster water ride started from then.

The replacement membrane filter they provided first time was not up to the mark (the odor is not as good as we used to get from the original one) but still acceptable. Third time onwards (couple of years back) what they started providing in the name of the filter could not eliminate either bad odor or solids in the water. We got it serviced four times so far and got surprised by deteriorated quality of water and filer every time. So far I understand by reverse osmosis it should filter water at molecular level but I doubt whether it at all filters anything. Even the country made 400 rupees water filter works better than this 20,000 rupees box with another 10,000 spent on servicing. Last time the technician could not even fit the filter inside the box properly (size mismatch) and dumped it inside it anyway after lot of trials.

Now whenever I call Eureka Forbes they ask for money (rupees 175 for service charge and extra for spare parts) but do not give any guarantee that we will get the best quality water as we got once upon a time. Also they insist on taking annual maintenance contact (around rupees 3000) but that did little help in getting good water. Every time they provide me a complain number (happens multiple times) but nobody turns up.

Thanks

Saibal Guha

Work: 91-33-2339-8097