VONAGE

“VONAGE’S” FRAUDULENT ACTIVITIES

After I cancelled an order in writing (I started having service problems before I even began service), instead of complying, 2 weeks later they sent me an E-Mail “confirming my order”!!?? In spite of my immediate written reply to “not ship or process”, they did so anyway!! Their UNOPENED box is still waiting for them to pick back up, so obviously I never started service, but VONAGE FRAUDULENTLY activated service in my name, and for at least 6 months FRAUDULENTLY charged my credit card account, in spite of my numerous written demands to stop, since they clearly were not authorized.

I have a stack of documentation 2 to 3 inches thick and have complained to the Attorney General. FCC, BBB, “RawComplaints.com”, and “consumeraffairs.com”. If you are like me and take greatest exception to “VONAGE reaching into your pocket and stealing your money”, write to:

1) New Jersey Office of the Attorney General – Division of Consumer Affairs – Diana F. Petrella, Supervising Manager, Case Management Tracking Unit – 124 Halsey St., 7th Floor – Newark, NJ 07102

2) United States Government – Federal Communications Commission – Consumer and Government Affairs Bureau – Consumer Inquiries and Complaints Division – 445 12th St. SW, CY-B523 – Washington, DC 20554

3) Better Business Bureau – 1700 Whitehorse Hamilton Square Rd., Suite D-5 – Trenton, NJ 08690-3596

You may also want to write the following who may be doing business with this shoddy company:

1) Best Buy, Inc. – Corporate Customer Care – PO Box 949 – Minneapolis, MN 55440

2) Best Buy, Inc. – Corporate Headquarters – PO Box9312 – Minneapolis, MN 55440-9312

3) Circuit City Stores, Inc. – Consumer Affairs – 9954 Mayland Dr. – Richmond, VA 23233

4) Fry’s Electronics – 600 E. Brokaw Rd. – San Jose, CA 95112

5) Wal-Mart Stores, Inc. – Bentonville, AK 72716-8611