Fw: "Regarding Case Number SRZ060809003383-1"

If I ask for additional help, Microsoft says I should get it (from link at Mocrosoft.com web site).

If I want to speak/contact a supervisor, Mocrosoft says I can request it (from link at Mocrosoft.com web site).

In the past I made the request several times for a supervisors email address or have a supervisor contact me. That resquest was never honored, and was ingored.

I want your manager to send me the email address for Microsoft Custom Relations.

The case cannot be closed yet because:

I have done 1 manual update, which only proves I can do a download and install.

I have not received any automatic updates, so I do not know if the problem of receiving automatic updates is resolved.

I have not received an update that requires a restart, so I do not know if the problem of a restart without warning is resolved.

The problem with getting security messages is not resolved. Microsoft support personel are still trying to figure out how to blame it on third pary vendor.

I want you to get someone to handel it.

I am not going to call,

wait an hour on the phone,

then another hour explaining the problem to a new person,

then another 2-3 hours doing the same instructions as before,

because I have already done this 8 times before.

I have been using computers online since 1980, and this is the worst support I have ever had. Mocrosoft support people will not admit when thet don't know how to fix a problem, and they will not go outside support for help. Customers respect someone who can say the need help, and will get it. Customers lose all respect for people who refuse to get help and give them a run-around for months.

What is worse is when management knows what is happening and does not do antything to fix these problems. Instead they help hide the problem because they have the misconception that asking for help make them look bad. What makes them look bad is when higher level management finds out that these things are happening.

I was told that I could contact management to complain. The email address to complain is support. That is like having corrupt police investigate corruption in a police department.

There is no excuse for my problems to be unresolved after 9 months except that gross incompitence exists in Microsoft support, and mangement is doing their best to keep it covered up.

As I said before, I have all of my case numbers, over 100 emails, email addresses of all of the support people and management that I have contacted. I will do my best to expose the incompetence in Microsoft support and get everything posted on internet web sites for everyone to see.

----- Original Message -----

From: "Compass Rule Manager" < Email User

To: < Email User

Sent: Thursday, November 23, 2006 8:26 PM

Subject: "Regarding Case Number SRZ060809003383-1"

FR: Email User

******* The following is an email for a support case from Microsoft Corp.

******* DO NOT REPLY TO THIS MESSAGE--your email will not be added to

******* the case if you do. Instead, FORWARD your response to the

******* email address Email User and place your text after

******* the keyword 'MESSAGE:'. Also, delete all other text above

******* and below the keywords 'CASE_ID_NUM: SRnnn' and 'MESSAGE:'

******* to ensure proper delivery of your email. Thank you.

CASE_ID_NUM: SRZ060809003383-1

MESSAGE:

********************** The message for you follows ************************

Hi Dirk,

Thank you for your response.

>From your reply, I understand that you have contacted McAfee, they said the McAfee antivirus is working properly and it should be a Microsoft issue. Also, I understand that you have submitted several cases but the issue still hasn’t been resolved. I understand that our troubleshooting steps didn’t

help you solve this issue in a time manner. We apologize for all the inconvenience you have encountered.

Given the current situation, I would like to explain that the Windows Update issue has also been resolved and the remained issue is a system issue. As a Windows Update support professional, I may not be the best resource to assist you with the system issue. Therefore, in order to get the issue reso

lved in a more efficient way, I still recommend we contact the corresponding support team to get the support by an engineer who specializes in this type of issue. To contact the system support team, we can refer to the following two methods:

1. E-mail support:

Please submit a new case from the following link:

http://support.microsoft.com/oas/default.aspx?Gprid=3221

2. Phone Support

Please understand that our Web Response service is intended as an alternative to telephone technical support. I have provided information below regarding this problem, and I will be glad to assist you further, using the service as designed. If you prefer our telephone support service, please call u

s at the Windows XP Warranty Support number listed below.

Windows XP Warranty Support: 866-234-6020

Mon-Fri 5.am - 9.pm Pacific Standard Time

Sat 5.am - 3.pm Pacific Standard Time

Sun 9.am - 3.pm Pacific Standard Time

Please refer to the case ID SRZSRZ060809003383 when calling, so that we may more efficiently access your information.

Regarding the steps of Reparing Install the system, I would like to explain that it is an option for you to troubleshoot this issue. Based on our experience, the steps can get the corrupted system files resolved effectively. However, it may cause some hardware drivers missing sometimes. Therefore,

I need to confirm with you before providing the steps in case the issue happens. If you don’t want to try the steps, please feel free to let me know.

In addition, thank you for your comments of our CS team at Compmail. I will forward to the relevant team via our internal channel. We always welcome any additional comments and suggestions on our support processes, products, and Support Professionals, and about how we can improve your support exper

ience. Thank you again.

Based on the current situation, I’d like to obtain your permission to temporarily close this issue. After the closure of the case, if you have any update or questions regarding the issue, simply respond to this mail with any supplemental information. The case will then be reopened and I will follow

up as soon as possible.

Please feel to connect me by email address Email User It’s always my pleasure to be of assistance.

Best Regards,

Tony Tang

Email User

Microsoft Windows Update Support Professional