Fw: "Regarding Case Number SRZ060809003383-1"

You did not read my Email. I told you I have contacted McAfee and they said everything was OK.

McAfee anti virus is working properly, receiving and installing updates, and doing automatic scans. McAfee technician said the message was generated by a Microsoft program and says to notify Microsoft.

Why do the support technicians always blame another companies software when Microsoft software causes a problem and affects another companies software.

Now you tell me to submit this problem for another case number. Do you know how many times that has been done in the last 9 months. Every time someone does not know how to fix the problem, they want to get someone else to work on it.

Then you tell me I can do a Windows fix if I want to. I don't know what needs to be done to fix this problem, that is why I contaced Microsoft. How do I know if that would fix the problem or make it worse?

If you can't fix the problem and want someone else to fix it, you get someone else to look at it. I am not going to start the contact process all over again, and have to start over with someone that is not familiar with the problem.

For the people at Email User:

This problem started on Febuary 5, 2006 when Microsoft Windows Update finished a download and started an install while McAfee was already doing an install of its update. Windows Update files were corrupt, and Windows Update would do things like duplicate installes, and restart the computer without warning causing more damage.

I have been assigned 11 different support technicians with 8 different case numbers over 9 months. So far the only thing that has been accomplished is that I was finally given the correct link to download and reinstall Windows XP Service Pack 2. I don't know if Windows Update is fixed yet because I have not received an automatic update yet. I also get Security messages from Windows Security Center saying McAfee in not working and my computer is at risk.

I don't know what it will take to get Microsoft to fix the problems I still have. If you can help by giving me an email address or web site link to someone in Microsoft other than Email User, Email User, and Email User I would be very thankfull.

If you need more information I have saved all of my documentation. I have 8 case numbers, 11 support techincian's email addresses that have been assigned to my problem, and over 100 emails. I also have the email addresses of several Microsoft management people that I have sent emails, and they did not reply. The emails did not get returned, so I know they got them.

----- Original Message -----

From: "Compass Rule Manager" Email User

To: Email User

Sent: Tuesday, November 21, 2006 11:26 PM

Subject: "Regarding Case Number SRZ060809003383-1"

FR: Email User

******* The following is an email for a support case from Microsoft Corp.

******* DO NOT REPLY TO THIS MESSAGE--your email will not be added to

******* the case if you do. Instead, FORWARD your response to the

******* email address Email User and place your text after

******* the keyword 'MESSAGE:'. Also, delete all other text above

******* and below the keywords 'CASE_ID_NUM: SRnnn' and 'MESSAGE:'

******* to ensure proper delivery of your email. Thank you.

CASE_ID_NUM: SRZ060809003383-1

MESSAGE:

********************** The message for you follows ************************

Hello Dirk,

Thank you for your reply.

>From your reply, I understand that you think the error message we encounter was caused by the corrupted Windows components instead of McAfee as McAfee is still running properly after receiving the error message.

At this time, I would like to explain that the current issue is usually caused by two factors:

1. The components McAfee program is conflicted with some system files.

2. Some Kernel system files of Windows Security Center are corrupted.

Based on the current situation, I suggested we contact McAfee for the first factor in my previous email as they may have some hotfix to get the compatibility issue resolved. Therefore, I still recommend we contact McAfee first. Thank you for your understanding.

However, if the issue still cannot be resolved after contacting McAfee, we can conclude the issue was caused by the second factor. At that point, we have two options:

Option 1: Follow the steps in my previous E-mail to submit a new system case on the website.

======================================================================

For your convenience, I attached the link below:

In order to make sure that the case is handled by the most suitable engineer, I suggest we submit a new case to our Operate System Support Group at the Online Support site. For your convenience I have included the link:

http://support.microsoft.com/select/default.aspx?ln=en-us&target=assistance&x=11&y=19&c1=509&

Please select the proper product. In this way, the case will be handled by an engineer who specializes in this type of issue. This will ensure the problem is resolved as quickly as possible. Thank you for your understanding.

Option 2: Perform a repair a repairing process to recover Windows XP.

====================================================

The steps below will restore all the system files and will not damage your documents and registry. Attention: You are always suggested to reinstall the recent updates after repairing as this process will remove all Windows Updates on your system.

As it may cause some expected system issue sometimes, such as: VGA driver issue, please let me know if you would like to repair the Windows XP. If so, I will give the detailed steps of backing up important files and repair Windows XP in my next email.

I look forward to hearing from you.

Best Regards,

Tony Tang

Email User

Microsoft Windows Update Support Professional