Complaints.com

From: Message Author
Date: Tuesday, 21-Nov-06 19:02:28 CST

Business Info

complain:

shell vaction club

4343 n scottsdale rd suite 270

scottsdale, AZ 85251

phone: 480-423-2300

fax 480-636-5197

this company has another address:

shell vacation club

2801 Deavenworth st,

san francisco, CA 94133

phone: 415-775-9601

fax: 415-775-7926

 

I bought shell vacation club membership on 09-03-2006. But it is complete swindle. The total price for the membership is $30239.00 and $1150.10 annual maintenance fee (they call it assessment). What I got is 7000 points/year which equal 4 weeks vacation time including everything (airfare, food, car rental…) that’s the sales told me.

 

I tried to book my first vacation on 09/15/2006. Their customer service told me the points can be only used for club properties, but it can be converted to purchase airfare something and the 7 points equal 1 dollar. That totally different than the sales representative told me. It’s a absolutely a trick. I pay $30239.00 plus $1015.10 every year and then I got $1000(7000points) back per year.

 

After figure out the whole store, I contacted shell vacation club to cancel this purchase at the same day (09/15/2006). But they don’t allow me to cancel it.

 

I had disputed the charge with my credit card company but didn't get refund.

Can you help me?

 

Yigong Liu

612-392-7859