Electric Scooter/X-Treme Scooters

X-Treme Scooters.

Newton, Iowa

Email:

Business Email: Email User

Email User

Electric Transportation Solutions

Mt. Kisco, New York

Business Email: Email User

Do not buy anything from these companies. Their product quality and

customer service is terrible.

On October 18, I placed an online order for a black X-500 scooter. The

order was placed through one of X-Treme’s resellers, Electric Transportation

Solutions. Before placing the order, I sent the reseller an email

requesting that he verify the online inventory information was correct. I

got this response:

“Hello,

We have the X-500 electric scooter (black) in stock.

Warranty terms are 30 day on parts.

No returns.

Hope this helps and we appreciate your business.

Seth Leitman

President

Electric Transportation Solutions, LLC

Email User”

The scooter was from my son’s birthday, which was on October 25th.

On October 24th, I received this email:

“Hi,

I had been working on your order while I received the emails and phone

calls.

Sorry for the delay.

I just received word from the manufacturer at 4:20 pm that the product that

was in stock on Friday when I placed the order is no longer in stock.

As a way to make up for this, I am willing to offer any other product from

X-treme and pay for next day.

Let me know how you want to proceed.

My sincerest apologies!!!!

Seth”

Later I spoke with Woody at X-Treme who explained to me that the X-500 had

not been in stock. Instead, Woody explained that there had been major

problems with two sets of battery chargers for the X-500 and that this

information was not properly communicated to the dealers.

In fact, X-Treme’s website says the following under Tech Support for the

X-500:

“At this time their are no known problems with the X-500 Model. We will

update this page as necessary. If you have any further questions about a

problem you are having please contact our support team by clicking here.”

(The typo is as it appears on the X-Treme site, www.x-treme.com)

Nevertheless, since I needed to get a scooter for my son’s birthday, a

compromise was reached that they would ship me the X-600 scooter by

overnight delivery, as per the email above.

On October 26, I asked whether the scooter had been shipped and I received

this email:

“yes. will get you tracking no later today but it was shipped yesterday”

Well the scooter did not arrive the next day or the day after that. Instead

I learned that the packaged was shipped FedEx ground. To make matters

worse, it was shipped to the wrong state. X-Treme and its reseller got into

a spitting match over who was at fault for shipping the package to the wrong

place. X-Treme did next to nothing the help the customer out. On November

2 I received this email exchange:

“Dear Woody,

To say that I typed in the incorrect information when I placed this

customer's order is not only incorrect; it is not appreciated.

Woody, this is the order I placed that was denied and was reorderd as an

X-600 for the customer.

This information came from YOUR database not mine and has the correct

information.

It is clear that this was an Alpha Products technical messup.

I already changed the order and constantly communicated with the customer.

Please rectify this matter as soon as possible.

Seth”

By November 9, I still had not received the scooter and was told by FedEx

that the scooter had been damaged and was going back to the shipper. I then

received this email (read up):

“??????

new scooter today!

----------------------------------------------------------------------------

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From: Sunil Vatave [mailto:Email User]

Sent: Thu 11/9/2006 6:36 PM

To: Seth Leitman

Cc: 'X-Treme Scooters'; Email User

Subject: SCOOTER RETURNED TO SHIPPER - CALL ME IMMEDIATLEY

Seth, Woody:

After many days the scooter was finally supposed to arrive today. Now I see

on FedEx that the scooter was damaged and is being returned to the shipper

"per the instruction" of sender. What is going on here?

Sunil”

Note – customer care was copied on this email (as was the case with many

other emails), but I never received any response from customer care.

On November 10, I received the damaged scooter and rejected it because it

was obviously and substantially damaged. FedEx took responsibility and

offered to pay for overnight shipping of a new scooter to me. This shows

why FedEx is a great company.

The jokers at X-Treme and Electronic Transportation now only needed to ship

me a new scooter overnight, which, as said, FedEx would pay for.

Three days later I got this email from Seth (read emails from the bottom

up):

“Mr. Vatave,

The order is in the system.

I left a message with you that Woody has asked me to get the information

from FEDEX from you to arrange.

I would be more than happy to do that and get the product shipped to you.

Seth

----------------------------------------------------------------------------

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From: Sunil Vatave [mailto:Email User]

Sent: Mon 11/13/2006 9:53 AM

To: 'X-Treme Scooters'

Cc: Seth Leitman

Subject: PLEASE CONFIRM ORDER 37458

Woody,

Seth has said I have a new order with X-treme, which is Order 37458.

In order to avoid another he said/she said, please confirm:

1. Seth’s order is actually in your system

2. That it was or will be shipped overnight (recall FedEx

has offered to pay the shipping charge – see instructions in my earlier

mail)

3. It is for a red X-Treme 600

Sunil

----------------------------------------------------------------------------

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From: Seth Leitman [mailto:Email User]

Sent: Saturday, November 11, 2006 7:13 AM

To: Sunil Vatave

Cc: Seth Leitman

Subject: RE: DELIVERY REJECTED

Your new order # with X-treme is 37458.

Sorry for any miscommunication.

I will work with X-treme on this on Monday.

Seth

----------------------------------------------------------------------------

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From: Sunil Vatave [mailto:Email User]

Sent: Fri 11/10/2006 6:53 PM

To: Seth Leitman; 'X-Treme Scooters'; Email User

Cc: Email User

Subject: DELIVERY REJECTED

Seth, Woody:

The scooter I ordered on the 18th arrived today badly damaged. The scooter

did not appear to have been damaged during shipping, but rather looked like

it was damaged when it went in the box.

Given the misrepresentations about inventory, delivery dates, etc.... ,I am

reporting this transaction to my credit card company as fraud.

In addition, I have left a message with the owner of X-Treme.

Per my discussion today with Woody, I am requesting that X-Treme ship me via

overnight shipping the X-600 at cost. Fed Ex has agreed to pay the price of

shipping.

This is in line with the agreement Seth already made with me to

substantially discount the scooter because of all the

mistakes/misrepresentations involved with this order.

This has unquestionably been the worst online delivery experience I have

ever hard. The total lack of responsiveness of X-Treme customer service

combined with Seth's repeated promises which never come true has been beyond

frustrating. I am hoping that X-Treme will take accountability for this

mess and do what is need to resolve it in a fast and fair manner.

Sunil”

A few days later we finally received the scooter. My son was excited

because he had been waiting weeks for this thing. The scooter was poorly

assembled. Many critical fastenings had not even been tightened, e.g. front

wheel, throttle, and rear wheel. After tightening up the scooter my son

rode it for a few hours, after which the battery died.

We then spent a couple of days experimenting with different outlets to see

if the battery would charge. It did not. I complained to X-Treme that it

looked like I got one of the bad chargers that had caused problems with the

X-500.

Woody at X-Treme responded:

“There are no issues with the chargers for the X600. That issue pertained

to the X500. Our tech support department will address your issue via the

support ticket you have opened. To view they're response go to:

http://www.x-tremescooters.com/support and click on the "view ticket" link

at the top of the page. Enter the email address used to create the ticket

and the ticket number provided you at the time of creation.

Thank You,

Woody Woodman

Sales

Alpha Products Intl.

X-treme Scooters”

Note – Woody admits to a problem with the X-500 even though X-Treme’s

website says there a no known problems.

I logged a support ticket and asked them to send me a new charger.

Technical Support responded on November 21 with the following:

“Please test your batteries. They should test between 10-12 Volts. Please

try to take the charger with you and have it tested as well. This will help

us determine whether it is the batteries or the charger.

You will need a Volt Meter to test the batteries and the charger. These are

available at Wal-Mart for under $5 and various other stores. If you do not

wish to do this, Radio Shack will test them for you for free. We do

recommend contacting them in advance as some stores may charge a small fee.”

So now I was supposed to go buy a Volt Meter or pay a fee to Radio Shack,

assuming I could find one near my house. Also notice X-Treme never told me

how I was supposed to test all of these things. The better alternative

would have been to just ship me new batteries and a charger. I could always

send one back if it turned out not to be necessary. However, X-Treme did

not provide this level of service. In my opinion, they don’t give a damn

about the customer.

Some additional facts:

1. I called Lisa the president of X-Treme to try to get her help. She never

called back.

2. I sent several mails to Customer Care, one directly as a formal

complaint, and they never made any response of any kind.

Moral of the story, this company stinks. They offer a low priced scooter

but “you get what you pay for”, actually in this case, you don’t even get

that. As you can see, you can’t trust them given that the website says the

X-500 does not have known problems and Woody at X-Treme admits in the email

there were problems.

Buy somewhere else. If any of you bought scooters from these guys and found

problems, I’d recommend finding some consumer lawyer to sue X-Treme for its

unethical business practices.

Sunil Vatave

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Comment On This

There are always two sides to a story.

First, there was an accidental shipment of the first scooter to the wrong address. X-treme in return shipped a NEW scooter to Sunil at their cost.

Throughout the entire process we informed Sunil of the issues regarding the accidental shipment.

Second, the scooter was delivered to Sunil and he "did not like" the scooter. He never chose to work with any of us to repair the scooter since the product had a 30 day unlimited parts warranty. Most people when something is wrong with the scooter get the parts, get the scooter fixed and use it happily. Not Sunil.

So, he then charged back for the scooter and when ETS went to retreive the scooter from Sunil he refused to allow ETS to pick up the scooter even after he received a full refund.

This is a pure example of customer fraud! Sunil can easily say that someone should sue X-treme or stay away from ETS while he probably enjoys the scooter.