Empire Carpet Complaint

Chicago Illinois

Bad Service & Product

Carpet is garbage after 1 year

We purchased Empires version of modern shag September 2005 for our living

room. The salesperson and installers were fantastic. Problems started about

3months later. I vaccuum with our Kirby every day but the carpet was

starting to take on a very dingy and flat look. So I had it shampooed. After

about 3 days it still looked bad but we dealt with it. We have had to get

the carpet shampooed every 4 months since purchase just so the house doesn't

look dirty. Last month I was vaccumming and I noticed our 1 and only seam in

the room had split so I called Empire. Their guy came out and couldn't fix

it(the carpet and laminate seperated)so Empire sent an inspector out to

assess the damage. The person actually took a piece of wood and made our 1

foot seam tear into a 3 foot seam tear and stuck it inbetween the carpet 1

foot on either side. She cut a bunch of fibers so know along with the seam

we now having fraying. Long story short she found pet urine on some of the

fibers. Convieniantly right on the damages part. SO now because we "damaged"

the carpet the warrenty is void and we have to throw out the carpet. I

wasn't expecting new carpet just a repair. The man I spoke with finally,

John Bell, was extremely rude and unhelpful. I am furious right now and

completely disappointed with Empires Service. I am a Chicago native and have

been hearing the Empire promises since I was a kid. I expected so much more

from them. So here is my advice - stay away from Empire, they do not stand

behind their product or service promises. Once they get your money its a

whole new ball game. $3000+ down the toilet in 1 year. Anyone know of carpet

sales in the area?

Leslie Gallagher

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